NYX 坎昆全包式飯店

During the week Nyx was just amazing. Wonderful service, great food. Friday came along and the service plummeted until Monday when it returned to good. The lunch venue is okay. The rooms are nice and comfortable. The wifi is good. The hot water changes rapidly from cold to scalding and back again without warning. The Sushi restaurant (Umami) is AMAZING and the Italian resturant (Chianti) is very good. Poor management is apparent as the staff are helpful and friendly but once the number of guests increased, the systems failed...repeatedly. The power went out from 10pm until about 3pm the next day. All the other hotels around us had power which calls into question the explanation given to us that "the government messed up the power". No accomadations or refunds were made to us for this. Poor showing Nyx. Too bad as this place was amazing our first couple days there.

Place was amazing. It’s worth it to get the best room. Everyone was super kind and nice. Room was clean and the ocean view is worth it to pay for. Bathroom sometimes smelled like poop one night but I’m assuming that’s just .. I don’t know. Didn’t bother me enough to not stay here again. Stay 4 nights for a free Covid test right on the premises. I would have wanted 24:7 room service. DONT UBER EATS - they suck there. Seems like a local hotspot too. Can get rowdy at night but it is a party spot

Cant rave enough about this place the employees made you feel at home amazing service everyone was so nice. And the food was top notch best food we had the whole trip was at the hotel smaller hotel but you can not beat the service and how nice everyone was great amazing job I will be staying with them again and that’s saying a lot because I am extremely picky

The property was decent, great beach, and the staff was amazing. Just make sure you call the hotel and confirm your booking. I more so blame this on Expedia. We arrived and the all inclusive was not all inclusive, supposedly Expedia has done this to other guests as well. We had to pay out of pocket the additional money for all inclusive, after almost 4 hours on the phone wasted with Expedia they stated they will refund the difference, Expedia has horrible customer service, even denied me to speak to a manager, what a horrible way to start my vacation. I, nor my family will ever book with them again!

Al the staff were very attentive and friendly. All areas of the hotel were very clean. I did wish that there were better food options but we made it work.

amazing property! so fun and the entertainment during the day is awesome! all inclusive food was great you can eat and drink as much as you want and it’s high quality food!

We enjoyed very much staying at this hotel. We did not have big expectations from it because it was not a 5* as our previous hotel but we ended up liking this one more. Walkable distance to shopping center , good crowds -mostly couples , really great food and good entertainment. Our room had a huge balcony with an ocean view. Staff always super friendly especially Eddie from the pool bar was awesome , Axel and Marvel from restaurant area too . Thank you guys!

They have terrible service and don’t honor the reservations made. it was so bad we ended up going to a different hotel We saw one more couple with the same problem just in short time we were there. as you check in hotel tells you you don’t have all inclusive, but our reservation conformation clearly states that we do , their response it’s not showing on there end and now it’s $120 per day addition change if you want all inclusive. We go to Mexico all the time,and this is the first hotel which gave us run around and try to charge extra in 10 years coming to the area If you’re thinking of staying there DO NOT. We even advised the lobby receptionists that this was our engagement trip, provided them with our confirmation that we paid for the all inclusive package and asked if we could check in and resolve this at a later time and we were told we were on our own and that they could not nothing.

NYX is a very nice, clean, safe and cozy place to stay. I lived in room 841, there was an elevator, and only 2 rooms per floor. Front desk stuff is very friendly and professional (thanx to Valeria for all your help in obtaining the room of my dream), they booked my transfer from and to the airport, also since according to Canadian requirements I had to have my covid test done to board the plane back to Canada, they booked appointment for me with a licensed and authorized clinic, the doctor drove to hotel and tested me (negative). Room cleaning was provided daily unless I did not want it; free bottled water was delivered to my room daily; beach towels were provided; there is entertainment organized at the pool area, and there is a pool bar there as well. My room had a fridge, 2 TVs, coffee machine, hair dryer, safe and a private balcony with a fantastic ocean view. I chose all-inclusive option and did not regret. There are 4 restaurants there: The Lobby restaurant for breakfasts, The Deck for Lunches and dinners (thank you Isandro, Azael, Misael, Joel, Carlos and many others whose names I just do not remember), Italian restaurant Chianti for dinners (thank you Juan for being my waiter, and also big thanx to Nadia, Itzel, Angel and chef Armando for delicious food and beautiful presentation) and Umami for dinners (thanx Chutima, chef Victor, Roni, Anayelli and Ernesto for tasty food and great service). All stuff was wearing face masks and hand sanitizer was offered everywhere.