The hotel is not expensive, the service is good, and the beach view is also very good
Ye
Ye,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 14 日
Simplesmente maravilhoso
Hotel excelente, beira mar e com uma super estrutura. O restaurante francês Le Delice é um espetáculo a parte, com menu de alta qualidade. Os concierges Sara e Janer estavam sempre disponíveis para nos apoiar. O bar da piscina oferece bebidas com qualidade e a piscina com borda infinita também é maravilhosa.
O quarto da torre Altitude com vista mar é mto confortável.
Elisangela
Elisangela,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 17 日
Opinión fin de semana
Excelente ubicación
Excelente playa
Solo mejoraría la fruta del desayuno
Emilio Felix
Emilio Felix,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 5 日
Spring Break Getaway
This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
Karin
Karin,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 25 日
Matthew
Matthew,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 17 日
ricardo
ricardo,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 13 日
alondra Cecilia
alondra Cecilia,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 2 月 10 日
Desgraciadamente a este hotel le falta mucha atención al cliente, que te traten con respeto y amabilidad. Muy bonito y la ubicación está perfecta.
Cesar
Cesar,5 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 2 月 10 日
Our room was amazing. The beach is stunning. They hosted a really good Super Bowl party.
Edward
Edward,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 8 日
The only and my biggest concern was the condition of the beach chairs !!
People and room itself was great, food mediocre.
Slava
Slava,8 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2025 年 2 月 8 日
Lack of fixing their problems with dinner reservations
Robert
Robert,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 5 日
Ibrahim
Ibrahim,10 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 2 日
Chambre super spacieuse et très jolie. La vue sur la mer est juste magnifique.
La piscine a débordement est top.
Petit bémol, il n’y a pas beaucoup de transat et pour les lits, il faut les réserver au préalable. L’hôtel est proche de toute commodité, et le personnel est aux petits soins pour vous.
Neslen
Neslen,7 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 2 日
Patricia
Patricia,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 1 月 31 日
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
Huan
Huan,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 30 日
We stayed in the Altitude Tower at Krystal Grand Cancun, January 2025. Our room was modern and clean. The staff was friendly and helpful. We spent the majority of our days at the beach which was clean and safe. We chose the all-inclusive package and were disappointed in the food at the grill and Italian restaurants, there were approximately 3 menu items included in the all-inclusive package and they were fairly small servings. Food at the Japanese and hibachi restaurants was very good and the buffet was okay. Booking through Expedia allowed us to make supper reservations for the entire stay. Before our stay I reached out to the resort via Expedia and they promptly replied. We’d definitely stay here again.
Lisa
Lisa,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 28 日
Everything and everyone was amazing.
Mahasin Akyree Robin
Mahasin Akyree Robin,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 27 日
Beautiful view and Beach. Nice spacious rooms and friendly employees. Buffet employees could’ve been nicer and waiters didn’t care to get you drinks but all other employees went above and beyond. Concierge Janer was the Best! He definitely went above and beyond! Thank you for a wonderful vacation stay!
Gary French, Janet
Gary French, Janet,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 26 日
Amazing service, views, food and entertainment
RAUL MEDINA
RAUL MEDINA,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 26 日
The resort is located in an ideal spot. The view of the ocean and the hotel strip is phenomenal. We had the corner suite which is worth it for the view. This was the third time we stayed at the Krystal and we felt that the food was not as good as previously. The Ayami restaurant had less options as well as The Grill for dinner. If you are looking for great food, we have had better at other resorts.
Edward
Edward,7 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2025 年 1 月 23 日
Terrible front desk service , terrible food and beverage choices
Garid
Garid,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 19 日
La ubicacion es privilegiada y tiene un tamaño muy adecuado para llegar a todas las instalaciones facilmente. La amabilidad de la gente, en especial de Mariana en la recepción hizo que nuestta estadía fuera excelente
FABIAN
FABIAN,3 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 1 月 19 日
Esperaba más de su todo incluido, poca variedad de comida y bajo nivel de calidad en sus alimentos. Las bebidas con alcohol son de muy baja calidad
El hotel está bonito solo que le falta mantenimiento y mejorar sus colchones y ropa de cama
Laura
Laura,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 18 日
All-round fantastic stay.
Had a great stay at the Altitude Tower. Staff were all super friendly and accommodating, beach is fantastic (just need to get there early to claim your spot). Booked the Balinese beds at the Beach and Moskito beach bar, real bliss.
Came here for my wife’s birthday and we probably had 5 cakes and celebrations organised by the team without us even asking!
真實旅客
8 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 17 日
Enrique from La Taquira made the last day really enjoyable. The whole staff was amazing! Janer at reception hooked everything up and took care of any questions or reservations! Thank you!