The hotel is not expensive, the service is good, and the beach view is also very good
Ye
Ye,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
Donovan
Donovan,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 14 日
Simplesmente maravilhoso
Hotel excelente, beira mar e com uma super estrutura. O restaurante francês Le Delice é um espetáculo a parte, com menu de alta qualidade. Os concierges Sara e Janer estavam sempre disponíveis para nos apoiar. O bar da piscina oferece bebidas com qualidade e a piscina com borda infinita também é maravilhosa.
O quarto da torre Altitude com vista mar é mto confortável.
Elisangela
Elisangela,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 17 日
Opinión fin de semana
Excelente ubicación
Excelente playa
Solo mejoraría la fruta del desayuno
Emilio Felix
Emilio Felix,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 5 日
Spring Break Getaway
This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
Karin
Karin,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 8 日
We got engaged while staying at the KRYSTAL GRAND and we loved the property. Staff were easy and flexible and always accommodating. The beach was absolutely beautiful and our rooms were always cleaned before the afternoon. I think the only complaint we had was the restaurants weren’t always open and I wish there was a more comprehensive schedule that was easy to access. But being my only complaint we still weren't upset by it
Brenner Leen
Brenner Leen,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 7 日
We loved our stay. The beach views from our room were breathtaking. I loved that no matter where you are in the resort there was always a beautiful view of the ocean. The food & drinks were good. The staff friendly and helpful. Can’t wait to go back!
VANESSA
VANESSA,8 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 7 日
Had a great stay! Wanted to shoutout our favorite bartender Julian! Very friendly and great at his job!
Nathaniel Edward
Nathaniel Edward,5 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 5 日
Beautiful white sand beach. Staff very pleasant with helping with all your needs.
I have a Gluten Free diet & all restaurants are very careful in preparing my special food. Great to meet the head chiefs & head waiters to take the care in preparing my GF diet.
Duane
Duane,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 3 日
The room was very satisfactory. The beach was awesome! There could be more loungers at the beach and pools. If you don't get up before 7 to reserve a spot there is a good chance you won't get one until late afternoon. We enjoyed the specialty restaurants but did think they could have more seafood options. The buffet was good but a little on the smaller side. Room service menu is small as well but the service was timely. Janer was our concierge and did a great job booking the restaurants for us and getting a us a bali bed one day. Lots of flea market shopping within walking disrance. We are already planning a return trip to Altitude!
Peter Dean
Peter Dean,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 2 日
La playa. Es de las mejores o la mejor en Cancun
Ubaldo
Ubaldo,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 1 日
This was my first all inclusive deal and KRYSTAL GRAND CANCÚN had some hits and misses. Great place for kids and families looking for fun and quiet during the week. On Thursday and Friday you can hear CONGO BONGO down the street and the 1:30AM fireworks really was a surprise 😅
Would stay again but there’s many resorts in the area I would like to check out next time. Reyna our housekeeper was a dream, be sure to tip the lovely lady at the end of your stay.
Iwona
Iwona,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 28 日
The Altitude was beautiful and the staff was great! Absolutely recommend this hotel.
Bryan
Bryan,9 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 28 日
The beach
aghead
aghead,5 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 26 日
Very good clean and friendly
Ibrahim Naim
Ibrahim Naim,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 25 日
Matthew
Matthew,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 25 日
Angela
Angela,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 25 日
My partner and I celebrated our anniversary at the Altitude at Krystal Grand and we were shocked at how well we were taken care of! Our master ocean front suite was wonderful! Most of the staff were unforgettable! To start, Ivan at the front desk greeted us with excitement and ease! Our concierge- Janer was amazing! He made sure we had dining reservations for each night and stayed in contact to make sure we were enjoying our stay to the fullest! He even arranged special anniversary surprises in our room several nights of our stay! Such a nice touch! The staff at the Altitude bar- Jahir was the friendliest and most down to earth person we met on this trip! He was fun to chat with and always made delicious drinks for us! When it comes to the food- I will say, the buffet was hit or miss and the staff working it were not quite as friendly. Each restaurant reservation we had, met our expectations. In my opinion, The Grill was the best! We would definitely stay here again!
Jessica
Jessica,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 25 日
Nice pools, good location. Safe didn't work.
Calvin Weaver
Calvin Weaver,3 晚浪漫之旅
Orbitz 真實旅客評語
10/10 好極了
2025 年 2 月 24 日
Nirvanie
Nirvanie,5 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 2 月 23 日
We paid for the tower, and the adults only pool. There often were young kids at the pool. Person who did not have access to the pool often where at the pool. Smoking was not being monitored like it should have been per the resorts policy. People were smoking anywhere they wanted to and staff members would not say anything about them needing to go the designated areas for smoking.
william
william,8 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 18 日
sean Tyler
sean Tyler,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 18 日
Uno de los mejores all inclusive que hemos estado . The grill con Aaron , el mosquito con Alejandro … y Naomy súper host… Sara y Mariana Concierges súper lindas ! Las amenindades y actividades increíbles !