Huge room, private onsen, delicious dinner that left us rolling to our rooms, transport to and from the hotel to the station and to Nagano monkey park, and the customer service is incredible. Can’t recommend this place enough!
Janice
Janice,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2023年11月25日
Just an amazing experience. As an only english speaking Canadian, it was a truely magical time. Make sure you take advantage of all the amenities and at least once, use the private bath on the roof.
Joseph
Joseph,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年10月30日
Highlight of our trip
This was our first time at a ryokan and our stay was the highlight of our 25 day trip to Japan. Great customer service from staff. Food was delicious (dinner and breakfast) and very accommodating on diet restrictions. They provided shuttle from Yudanaka Station and Snow Monkey Park. I would highly recommend them if staying in Nagano. Arigato Gozaimasu (Thank you) Ryokan Biyunoyado for a lovely stay.
Christine
Christine,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2023年10月17日
The staff and cleanliness of the hotel was great. However the property is quite dated (there was a little bit of musty smell) around the room and corridors. The food experience was good although I am not sure if worth the price. Overall we had a good stay but I may not stay again.
Patricia
Patricia,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2023年7月30日
I had an amazing time. The people were very kind and helpful. The tub and views were breathtaking and the food was incredible. They had transportation from the train station to the hotel arranged without me even asking.
Kevin
Kevin,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年7月29日
Daniel
Daniel,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2023年5月15日
The staff at the property were amazing. So very helpful and humble people. As a westerner I had always stayed at Marriott properties in Japan and to experience Japanese culture we decided to stay at a Rayokan. The Japanese food was very tasty and very elegantly presented. The Onsen bath was very nice with a wonderful view over the city. If you want to experience Japanese culture in a mountain setting, this is the place.
Paul
Paul,2 晚浪漫之旅
Orbitz 真實旅客評語
10/10 好極了
2023年3月3日
Natalie
Natalie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2020年1月6日
TOMONORI
TOMONORI,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2019年12月18日
Ok but more can be done
- arranged pick up did not arrive on time
- staff who saw to arrangement was clueless or at least no apology was made by her
- did not feel the usual Japanese etiquettes whether on check in, meal services etc. General feeling is that the ryokan is understaffed
- no towels provided at the onsen, have to bring and reuse towels from room
- meals were ok, not wow
- position of heater over the bed rest was awkward, too stuffy to sleep
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年11月3日
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2019年10月12日
Delicious food, beautiful onsen. Staff is great and so friendly with kids. We had our 3y old with us, tatami rooms and great for families. They had a special kid meal and breakfast every day. We loved it!