Clearly took a beating from the storm but overall good. -2.5 for not serving any water or drinks untill half finished eating dinner and 3 requests.. Hello... :-\
Breakfast was above average and rest staff was very good so earned 1 back. Certainly 5 potential. Recommend.
Jonathan
1 晚旅行
8/10
won tae
1 晚家庭旅遊
10/10
Lisa
1 晚旅行
8/10
Nice hotel but noisy construction nearby and not many dining options in the hotel
Ralph J
3 晚旅行
10/10
최상의 호텔입니다.
뷰도 좋고 깨끗하고 친절하고 아쉬움이 없는 최고의 호텔이라서 또 가고 싶습니다.
minjeong
1 晚旅行
10/10
Perfect place to stay and relax.
Anh Quoc
1 晚家庭旅遊
10/10
Laxmikant
1 晚旅行
10/10
YAERIN
1 晚旅行
10/10
This place was very relaxing. The 2 swimming pools are too small and way too crowded. The breakfast is not good. Overall the place is good.
jenny
3 晚家庭旅遊
10/10
Brenda
1 晚家庭旅遊
6/10
The hotel is stunning, spotlessly clean and the pools are really nice. Breakfast buffet was varied and had a massive selection.
Unfortunately the bed was the hardest we have experienced in any hotel and we did not have a good nights sleep.
The shower is bizarre too, it’s in the bath at the same level as the bath tap, and there is no holder or bath curtain meaning you have to hold the shower head and water goes on the floor no matter how careful you are.
The area around the hotel is almost completely abandoned.
Samuel
10/10
Excellent is only the world i can say for this hotel. I give 5 ⭐️ for all & definitely will recommend to all my friends if they visit Halong Bay in future.
CINDY
2 晚家庭旅遊
2/10
We booked 2 nights here for my gf’s 30th and regret the entire experience.
A room with a view (of the bay) = you could just about see the bay but most of the view was of the giant construction site surrounding the hotel. There’s no mention of this on hotels.com and the photos shown are CGI = there’s absolutely zero greenery surrounding the hotel and construction went on from 8am to 10pm at night. See photos for the view from the balcony, it was very noisy!
When we arrived, we immediately wanted to check out after realising the hotel wasn’t as marketed or as expected. Despite spending over 4 hours on the phone to various agents from hotels.com, none of them were able to help and I was told to wait 10+ days for a response, despite only staying for x 2 nights.
On the first night, there was a party happening next door until 2am. Despite several phone calls and trips to reception, they weren’t able to get our neighbours to turn the music down. We ended up having to request a room change just for a quiets night sleep - and zero apologies given for the inconvenience.
Hotel was also like a ghost town, very few people there, probably because of the construction and fake photos that hotels.com shows of it.
Do not stay here, and also do not book through hotels.com either as customer service is terrible !
Samuel
2 晚家庭旅遊
10/10
Matthew
1 晚旅行
6/10
It is located in the middle of nowhere in an area in full development but yet inhabited. It might be ok in a few years but not now. Severe problems with the A/C.