Room 2 condition was not so good and it’s out of expectation
Desmond
Desmond,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2019年7月8日
Delayed Check In
Confirmation number given to me and given to hotel is different. Pass my passport to the hotel staff but he did not bother to check the bookings against my name and he could not find the booking which is in front of him on the reception desk.
Delayed my check in for almost 1-hour.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2018年5月17日
Kenneth
Kenneth,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2018年4月22日
Comfortable
Room is big anf comfortable
staff are very manners and
will recommend friends to stay this hotel
Joey
Joey,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2018年3月10日
Poor Service and Rude Front Desk
The hotel room is spacious, bed was comfy, lots of eateries around and friendly house keeping staf. In fact felt the housekeeping staff is much more helpful and friendlier than the front desk reception staff.
Specifically called the hotel on 7.3 (a day before) to request a king or queen bed instead of 2 single beds and was confirmed by the staff on duty that it is done.
Upon my check in in 8.3.18 evening, I was told that my request was not updated in their system. No apology from the staff on duty that evening. Just a irritated and annoyed looked when i aaked if any king size bed room is available. She blamed the staff who answered my call had overlooked it and that they are fully booked.
To resolve my issue, she just called housekeeping staff to put the 2 beds together.
When I came up to my room, the housekeeping staff smile and told said sorry for the inconvenience. Then he switched on the aircon and left.
Front desk staff gave me a bad first impression of the hotel.
Nur Rena
Nur Rena,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2018年2月24日
Decent stay, value for money
There's a Jacuzzi tub in the room, quite amazed with it. Room is clean, location is quiet. It's best to drive as its abit far from the main tourist area. Only major issue is that the wifi is really bad. It's either not loading or that extremely long to load.
真實旅客
Hotels.com 真實旅客評語
8/10 非常好
2018年2月11日
Koh
Koh,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2018年2月4日
For the price paid, it is worth it. Will definitely be back
Koh
Koh,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2017年12月11日
Hotel Shiki
Good location with many eateries, hence convenient. Generally happy with the room except for a smoky smell though it was a non-smoking room. Or was it the air freshener?
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2017年12月4日
Zarina
Zarina,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2017年1月4日
Nice Hotel
1st time there. Stayed for 3 days. Using own vehicle to move around will be better. Parking area is ample. Quiet and peaceful area except for some traffic sound. Reasonable price hotel.
VIJAYKUMAR
Hotels.com 真實旅客評語
8/10 非常好
2016年12月28日
Clean well kempt. Comfortable to rest
Allan
Hotels.com 真實旅客評語
10/10 好極了
2016年12月6日
Nice hotel, great price
We come a bit late around 5pm to check in but the room is not ready yet. When we enter the room, the floor still wet because they just mopped it.
Yazmin
Hotels.com 真實旅客評語
4/10 一般般
2016年12月3日
Ok laaaaaaaaaaaaaaa
- customer service was so lousy.
- there is no presentation from reception staff went anwers the phone.
- kind of uneducated staff without knowing others language.
- so rude no manners while we ask about the hotel.
- make fun of us went we try to book from telephone (laugh & pass to other staff).
- saracasm
- we being chaise away before our checkout time.
- we being book by trivago, first confirmation staff say to us we already book and we got the email from trivago.
- but after we ask about room earlier the staff said we never book.
- we had to deal again and booking by the phone not from trivago by other user names.
- most disrespect full from employee to customers
- may be this is 1 times check in not again
Afduff
Expedia 真實旅客評語
10/10 好極了
2016年9月18日
Convenient and clean hotel
The hotel looks and feel very clean from the moment you enter it. Bed is comfortable too. Great experience!