Overall the hotel is good and we think it is good.
We pay same price to do 3 bookings but the rooms are with different size which we think it is not acceptable. We did complain to the hotel and they said that it was the problem of hotel.com. I think Hotel.com should be careful when they do the bookings.
Vivian
Vivian,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2016 年 10 月 4 日
Helpful Staffs, Clean & Comfortable
Convenience location for self driver. Clean and comfortable room. Beautiful lounges. Good breakfast & dinners.
Po Ling
Hotels.com 真實旅客評語
10/10 好極了
2016 年 7 月 5 日
Even though I have fully prepaid through hotel.com, the front desk still insisted to charge me again by credit card for accounting reasons as said. They promised that they would not be actually double charging but then what is the point of such action? That is the only hotel I booked through hotel.com with such unreasonable request. Would hotels.com please make sure that I will not be double charged for my two rooms?
Tung Choi
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 27 日
Beautiful place to stay, very comfortable and peaceful.
Matthew
Matthew,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 1 日
Enjoy our stay. Lovely staff
Alice
Alice,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 20 日
The property is located near the lake with a great walk to enjoy. The room was spacious and comfortable, the breakfast was acceptable however we found the coffee weak and tasteless. We would have appreciated an espresso coffee which standard in 4 stars hotel.
Mohand
Mohand,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 15 日
An amazing place
Amazing break. We went for a milestone birthday and they really helped with celebrations. The place and dtaff are amazing. Will go again
kerena
kerena,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 19 日
Lovely lake views!
Jessie
Jessie,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 1 月 8 日
John
John,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 10 日
Grant
Grant,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 11 月 8 日
Craig
Craig,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024 年 11 月 5 日
The service needs improvement. We may be unlucky been served by a by a new employee ( I hope it was just a new employee or an untrained one). I ordered a drink a the bar and I actually explained to the lady how to do it - it was just an Apperoll spritz- nothing fancy). On the dinner , after we ordered, after 15 minutes, she came back asking us if we want to order something. The next morning, she forgot to bring me the breakfast ( after 30 minutes of waiting I informed another colleague and found out that it was “missed”). However have paid separate for the “drink and food service”.
Marcel
Marcel,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024 年 10 月 22 日
Gorgeous views
Lovely hotel with beautiful view's and gardens. Staff couldn't do enough to make our stay wonderful. The food was excellent. I do like a good pillow and if I could criticise anything it would be that one thing. Wouldn't stop me staying again.
Elaine
Elaine,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 10 月 9 日
Beautiful location, comfortable and quiet
Mark
Mark,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024 年 10 月 6 日
Mehreen
Mehreen,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 9 月 28 日
Mandy
Mandy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 9 月 18 日
First time at Cragwood and it won't the last. The staff are all very friendly and the hotel is very clean, my room was spotless. One of the biggest selling points is there is a large car park, something hard to find at other hotels in The Lakes unless you pay double the room rate.
mike
mike,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 8 月 16 日
Lei
Lei,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 8 月 7 日
The hotel and grounds are wonderful. Very pleasant and profesional staff. The stay was very relaxing. The hotel is now on my return to list, for sure.
Philip
Philip,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 8 月 6 日
I really like the place.Room was very clean and nice decorated .Staff was very friendly. Peaceful hotel with a wonderful view.I would highly recommend this hotel
Sibel
Sibel,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024 年 8 月 3 日
Great hotel
Lovely hotel, beautiful setting and helpful staff
Slightly dated room, and the breakfast wasn’t great. But it was worth the stay