Nestled in the heart of West Loop, Hotel Chicago West Loop offers an inviting retreat with shopping on site and a 24-hour gym to stay active. Connect to free WiFi, unwind in the lobby with coffee/tea, and appreciate helpful staff who have left a lasting impression on previous guests.
Rush University Medical Center - 5 min walk - 0.4 km
United Center - 8 min walk - 0.7 km
University of Illinois Chicago - 10 min walk - 0.9 km
Millennium Park - 4 min drive - 4.3 km
McCormick Place - 6 min drive - 6.7 km
Getting around
Chicago Midway Airport (MDW) - 26 min drive
Chicago O'Hare Intl. Airport (ORD) - 36 min drive
Chicago, IL (PWK-Chicago Executive) - 43 min drive
Chicago, IL (DPA-Dupage) - 47 min drive
Chicago Western Avenue Station (BNSF) - 3 min drive
Chicago Clybourn Station - 4 min drive
Chicago Union Station - 28 min walk
Illinois Medical District Station - 7 min walk
Polk Station (Pink Line) - 10 min walk
Ashland Station (Green Line) - 11 min walk
Restaurants
Starbucks - 7 min walk
Dunkin' - 7 min walk
Church's Texas Chicken - 4 min walk
Queenie's Supper Club & Cocktails - 10 min walk
Ranalli's Pizza Bar - West Loop - 9 min walk
About this property
Hotel Chicago West Loop, SureStay Collection by Best Western
At Hotel Chicago West Loop, SureStay Collection by Best Western, you'll be just a 5-minute drive from United Center and Millennium Park. A 24-hour fitness center and a fitness center are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers like the comfortable beds and helpful staff. Public transportation is just a short walk: Illinois Medical District Station is 7 minutes and Polk Station (Pink Line) is 10 minutes.
At a glance
DONE
Hotel size
115 rooms
Arranged over 4 floors
DONE
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Express check-in/out available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets allowed (1 total, up to 25 lbs per pet)*
Service animals welcome
Specific rooms only*
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING
Parking
Secured onsite self parking (USD 35 per night; includes in/out privileges)
Wheelchair-accessible parking and van parking on site
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 50 per pet, per stay
Parking
Secured self parking costs USD 35 per night with in/out privileges
Policies
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International
Cashless transactions are available.
Property Registration Number 60612
Also known as
Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop
Frequently asked questions
Are pets allowed at Hotel Chicago West Loop, SureStay Collection by Best Western?
Yes, pets are welcome, with a limit of 1 total and maximum weight of 25 lbs per pet. There's a charge of USD 50 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Hotel Chicago West Loop, SureStay Collection by Best Western?
Yes. Self parking costs USD 35 per night. Parking spots may be limited.
What are the check-in and check-out times at Hotel Chicago West Loop, SureStay Collection by Best Western?
Check-in start time: 4:00 PM; Check-in end time: 2:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Hotel Chicago West Loop, SureStay Collection by Best Western?
No, this hotel doesn't have a casino, but Bally's Casino Chicago (5-min drive) is nearby.
What is there to do at Hotel Chicago West Loop, SureStay Collection by Best Western and nearby?
Maintain your daily exercise routine at the 24-hour gym.
What's the area around Hotel Chicago West Loop, SureStay Collection by Best Western like?
Hotel Chicago West Loop, SureStay Collection by Best Western is a short 7-minute walk from Illinois Medical District Station and 9 minutes' walk from United Center. Travelers recommend the hotel for its walkable location.
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Hotel Chicago West Loop, SureStay Collection by Best Western Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.8/10
Staff & service
7.4/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Popular mentions
Room
Service staff
Bed
Parking
Location
Concerts
Bathroom
Restaurant
Events
Lobby
Reviews
10/10 Exceptional
Aug 26, 2025
Great hotel
The room was very nice and comfortable, all the staff we interacted with were very nice and helpful!
Verified traveler
3-night trip
10/10 Exceptional
Aug 20, 2025
Close to United center
Staff was friendly and helpful. Perfect walking distance to the United Center
Jonathan
Jonathan, 1-night trip
10/10 Exceptional
Jul 18, 2025
Nice hotel
Nice hotel and short walk to the united center . Staff was very friendly. Felt like a pretty safe area
Aaron
Aaron, 2-night trip
8/10 Very good
May 13, 2025
Enjoyed my stay!
Cristina
Cristina, 1-night trip
10/10 Exceptional
Jul 14, 2025
So glad I chose this hotel. It was the perfect location for the event we attended. We felt safe walking back and forth even in the late evening. The staff was friendly and acknowledged us every time we came or left.
Bonnie
Bonnie, 3-night trip
10/10 Exceptional
Jul 6, 2025
Budget Friendly Quick Stay
Pulling up to the hotel you’re not sure what you’re getting but once inside he check in process was quick they were very nice the property was clean, Room was decent..it was walkable to United center. I’d stay there again.
Cathie
Cathie, 1-night trip
8/10 Very good
Jul 13, 2025
The room and bathroom was clean. The bed and pillows were very comfortable. The front desk was very polite and friendly. The rooms arent very big but they have everything you need. They also offer a gated parking area.
Eric
Eric, 1-night trip
4/10 Fair
Jul 31, 2025
Clean hotel with nice staff but Strange management
They Claus to have breakfast but is only bisquits with coffee and fruit. You Can beverages from the reception but First Two days only water
Anders Folkmar
Anders Folkmar, 3-night trip
10/10 Exceptional
May 14, 2025
Great room, friendly service
Kelly
Kelly, 1-night trip
10/10 Exceptional
Jun 1, 2025
This was a very comfortable stay. It was very quiet, clean and the staff were very friendly. It felt very safe here as well with the security features.
Heather
Heather, 2-night trip
8/10 Very good
May 17, 2025
The hotel was nice room was very clean every worker was so nice and helpful we would stay again
Sarah
Sarah, 3-night trip
6/10 Good
Jul 28, 2025
Solo Trip
I loved that the room was ready hours before check-in time. I didn't love what they offered for "breakfast" just granola bars, fruit cups and oatmeal packets. That wasn't a breakfast. Also, my tv never worked during my stay.
Raquel
Raquel, 1-night trip
8/10 Very good
Jul 12, 2025
Not bad for the price. It was near the event we were attending. Room was small, but comfortable. The only bad thing about our stay was there was ants in the shower it looks like they might’ve used bug spray because they were dying in the shower. Front desk associates were very nice.
Verified traveler
1-night trip
10/10 Exceptional
May 13, 2025
Good stay
Deysi
Deysi, 1-night trip
8/10 Very good
May 27, 2025
Good stay! No complaints!
Derrick
Derrick, 2-night trip
6/10 Good
May 31, 2025
Great staff. The room was just okay
Chieh
Chieh, 4-night trip
10/10 Exceptional
Jun 1, 2025
Near united center
Annette
Annette, 2-night trip
8/10 Very good
May 20, 2025
Good stay, a little noisy at night on thr first floor, and hotel needs to be a bit more clean. Bit great value for money.
Gilad
Gilad, 1-night trip
4/10 Fair
Aug 18, 2025
Filthy
The check in process was a disaster. I got told I couldn’t check in any earlier than 4 pm and then when I came back from using the restroom there was a line and they were checking people in. I asked about parking and the receptionist was rude and extremely unhelpful. The only thing good about this hotel was the fact that the United Center was within walking distance. The room was dirty and my socks that I wore while in the room were filthy after just a couple times walking in the small room.
Ruth
Ruth, 1-night trip
10/10 Exceptional
May 5, 2025
Nice artwork in the room
Myra
Myra, 3-night trip
10/10 Exceptional
Mar 21, 2025
The room was clean and comfortable, with reasonable pricing for parking. And the staff was great!
Michael
Michael, 1-night trip
4/10 Fair
Jun 19, 2025
Affordable prices. But the wifi did not work at all. Not recommended if you need to use wifi for work
Daniel
Daniel, 2-night trip
10/10 Exceptional
Mar 12, 2025
Nice hotel to stay at in Chicago
Ike
Ike, 1-night trip
10/10 Exceptional
Mar 9, 2025
Very friendly staff
Robert
Robert, 1-night trip
8/10 Very good
May 15, 2025
Close to the United Center
It was very nice experience. The staff was great. So close to the United Center. We walked there. The rooms are small.