Disappointed with Our Stay at Secrets Cap Cana (June 1–7, 2025)
My girlfriend and I had high hopes for Secrets Cap Cana, especially given the premium price and Hyatt’s 5-star reputation. Sadly, our experience didn’t meet expectations.
The seaweed was overwhelming—unsightly and with such a strong odor that the beach was completely unusable. No effort was made by staff to acknowledge the issue or offer alternatives.
The pool area was overcrowded daily. Guests had to reserve chairs as early as 6–7 a.m., and we often couldn’t find seats. One morning, after briefly leaving our chairs for breakfast, our belongings were removed and other guests took our spot.
We raised concerns with our concierge and hotel management, but nothing was done. We suggested using unused beach chairs or opening the spa pool,both were dismissed.
As loyal Hyatt guests, we expected better service. A credit or compensation would be appropriate.
On the plus side, breakfast and lunch buffets were great, and 24/7 room service was reliable. À la carte restaurants were average and hard to book dinner times were often only available after 8–9 p.m.
Staff service was hit or miss. Many seemed focused on tips for basic services, unacceptable at an all-inclusive resort.
Entertainment was mediocre at best.
Unfortunately, we wouldn’t return and recommend checking beach and pool conditions before booking.