We planed are stay at Hyatt as my husband was receiving an award at a special event being held at the hotel. We arrived at 2 and were advised our room wasn’t available yet but would be by 4:00, their check in guaranteed time. We had planned to change and prepare in the room but 4:00 would be fine. Unfortunately, 4:00 came and went and our room still wasn’t ready. The staff was apologetic but honestly it was obviously only words to him.
We were late to our event.
The room was lovely but they need to be more customers service friendly.
William
William,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 8 日
Great experience
This is a high-quality beautiful hotel where we were able to walk through Lake view and experience a bird sanctuary. The restaurant in 24 hour market was all we needed for a fabulous stay. We utilized the gym and enjoyed the variety and cleanliness.
Shelley
Shelley,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 4 日
Kimberly
Kimberly,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 22 日
How long does it take to clean a room?
Check in time is 4 PM. We arrived at 6:30. Our room was not ready until after 9 PM. Staff was elusive as to why the room was not ready, and when we could access it. We got some compensation but did was not offered at the time.