I had issues with heaters not working. I extended my stay and had to check out and check back in, which was not a big deal. I asked for a different room, and the heater didn't work. They moved me to another room, and it was working until mid evening and I had to crank the heat almost up to 80 to have semi-warm air. The room I was moved to was not as clean in the kitchen area, but at least it was quiet. The breakfast left a little bit to be desired. I wanted oatmeal packets or cups, not a huge pot of oatmeal, and I wanted the ability to have more condiments. It was filling, so good enough. I did not see signs regarding gluten or dairy free options, so I think that is something to ask staff about for the complimentary breakfast. Staff was a bit gossipy at the front desk, but outside of that it fine. Very responsive to needs. Loved the using the key card to get upstairs in the elevator. Wished there were cameras in the elevators and stairwells, as the area is busy, and safety would be nice. I tried using the business center and the computer connected to the printer did not work, so I went to a library instead. I expected there to be more computers or printing options due to the size of the hotel, as well as more luggage carts. Not a ton of options in their little store area, especially for various dietary needs. It was a decent stay, and much better than the Residence Inn.
