Someone bought a hotel without figuring out how to run it.
My reservation was made last year on hotels.com. During the interim, a new owner took it over WITHOUT TAKING OVER THE PRIOR RESERVATIONS. I checked in, not realizing they thought I was someone with the same last name. The elevator was broken, and the poor receptionist had to carry my 45-lb bag up 3 flights of stairs. I said a ground floor room would be ok but he checked and all of them had not been cleaned yet (this was 8 pm). Then 15 min later he told me I could stay one night but they had no vacancy for the other 3 nights I had reserved - during Mardi Gras and Valentine’s weekend. Thankfully hotels.com made things right by arranging for alternative accommodation without 2x the price. But I noticed I was not the only guest angry on the premises. Reserve a room here only if you enjoy gambling on whether the elevator works or if your reservation exists. Maybe call to make sure. The room was clean and decent though.
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月14日
Jeff
Jeff,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年2月10日
Do not book this hotel!!
This hotel is not what the pictures depict. Very rudimentary rooms. Shower didn’t drain, doors didn’t lock, tv didn’t work, air conditioning dripped water continuously, elevator did not work. check in was at 3 but room was not ready until 9pm. Front desk didn’t seem to know what was going on, no one could explain why. Room was not clean. Requested a blow dryer and TRASH BIn. Told neither was available!!! Surfaces were dusty. We travel a lot and this by far was the worst room I’ve ever stayed. Called ahead to verify there would be parking at the hotel. They did not have parking.
Kimberly
Kimberly,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Would stay here again!
Had a great experience here, very kind staff and helpful! Right down the street from The Dome and Bourbon Street
真實旅客
3 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月24日
Christian
Christian,3 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年11月19日
Our reservation was made in July, the property has new owners as of September. Upon arrival at check in we were told of “new rates” which were $300 higher. They tried this with several guests with NO communication prior to arrival. After plenty of protesting, they finally honored the reservation price. Never experienced anything like this before.
Thomas
Thomas,2 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年11月11日
Our TV did not work, the door did not lock. I also got downgraded from a suite at the hotel I had a reservation for, to a much smaller room. I also still had to pay $150 for incidental and $100 for parking
Brian
Brian,3 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年11月10日
Sucked
Jewel
Jewel,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年11月10日
The room was falsely advertised online. After we paid for our room we were told it was a shared living space (never advised as this). The door to our shared living space would not lock and the space could be accessed by anyone off the street. We were told we would receive a refund and we never did.
Laken
Laken,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月4日
Didn’t expect a window unit for an AC. Also, there was construction going on a floor above us - not very relaxing. Lastly, the shower was very odd. It was in the room not the bathroom. This was not what we expected.
Joe M
Joe M,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月30日
Alexa
Alexa,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月29日
Jessica
Jessica,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月25日
Justin
Justin,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月25日
When me and my wife arrived I was informed that I didn’t have a reservation and had to go search for another hotel which cost me more money and time for a smaller room…very disappointed
Johnny
Johnny,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月25日
No refrigerator or microwave in room no face cloths
Have a bar which wasn’t open. Rooms way too small bed is three feet from shower
Paulane
Paulane,7 晚商務旅行
Expedia 真實旅客評語
2/10 不太好
2024年10月21日
Avoid at all costs!!
Lauren
Lauren,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月14日
It was perfect to me. Great place to get quick to the French Quarter and also to the Superdome!
The stuff was very friendly!
Robert
Robert,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月12日
A very unique and cool building not far from everything you could want to see in the French quarter. The neighborhood felt very safe and all the staff were attentive and kind. I would stay here again if I ever come back to NOLA.
John
John,3 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年9月30日
I was charged $69 for breakfast that they didn't have and they haven't refunded me yet. I stayed there two weeks ago and I'm still waiting for that refund plus a $100 deposit. The bar was never open in the three days I stayed there. Their excuse was short staff. The Internet was terrible.
Kathy D
Kathy D,2 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年9月10日
Bhuvana
Bhuvana,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年9月2日
They were really inconvenient in almost everything. My room was outside the main hotel area. The elevator where my room was located did not work so I had to carry my things myself. I asked multiple times for the receipts for my hotel and they NEVER provided it. The breakfast was not always available bc the chef that cooked it wasn’t always there. They had some leaks and other infrastructure issues that cause it to feel like you were walking on damp floors. My room wastturned over properly and I had to walk to the main building to get blankets that should have been in my room. As well as there were no ice buckets, no mini fridge and no microwave all amenities I thought would be inside my room. Apparently it’s only in some rooms not all. I was very disappointed by the in person experience verse what I thought I was booking.
ShawnDe
ShawnDe,5 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月30日
Our TV didn’t work in our first room and there was no remote, they were quick to switch us rooms, however there was no cable for the TV in our new room.
None of the rooms have microwaves or mini fridges, I had to put my insulin for my diabetes on ice.
The rooftop bar was closed and so was the one downstairs both days we were there.
No parking for the hotel, had to pay $25 for overnight parking in a nearby garage.