Upon arrival they didn't have rooms for us. We were a big group and they had 1 out of 5 available. They found 4 rooms at another hotel, which wasn't ideal, but at least they were rooms. The next day they had all our rooms ready and for the next 5 days they did everything they could to make us feel comfortable. Bri was excepcional with customer service and what started out as a crappy beginning, ended with the entire staff making our stay great. When we checked in, I was so mad, but great customer service makes me recommend this hotel to anyone.