We stayed at two other hotels before Executive suite @Windsor, most expensive than the first 4 nights at other hotels, kind of expecting better... but disappointed, it is a old style hotel, located not on main road, at night have to be careful of cars.
Check in so call executive counter, but not especially welcoming. when get into room, was disappointed, furnitures are old and run down with no repairs. only the bed is not bad. Tv channels in sitting room is not working, view at night was disappointed, not much lights! No decor for my anniversary,which I emailed them two months ago. 2nd night was worst, renovated room next door, had a terrible chemical smell, I was very upset, how can they arrange guest stay next door with heavy smelly renovated room? very inconsiderate, certainly after my complaint they changed us to other room with even worst view without any apology. So call executive lounge is just fair, very limited drinks and snack offered, but service was
very good. Breakfast was fair. When we ask for taxi to airport, doorman suggested us the car cost $400, which was not commercial license.He dropped us off not in departure floor and we need to push two heavy luggages for many minutes. Honestly, this hotel need renovation, lots of common area is disgusting, carpet etc, badly run down and dated.Unpleasant feeling although it is a big hotel with 4 , 5 stars?