Excellent location but average hotel at best for the price I have waited to post this but having not received a response to a complaint, I am now doing so. The room was small, I expected that but it was not clean, there were bits on the floor when we got there that we could feel when in socks. The tall mirror in the room was cracked. I noticed immediately but clearly no one in the hotel had, or they knew and ignored it. I reported it but nothing much could be done.The sofa bed when opened looked grimy underneath, clearly had not been checked in some time. The curtain was missing the stick needed to pull it across. I didn't report the bed or curtain as we felt 3 complaints on day one was too much hassle. However by day 3, our sink became blocked, it was 'fixed' while we were out but it got blocked again the next time we ran the water. We reported it again as we left. But the issue that caused me to complain after we left was related to guests being taken advantage of by staff.We were advised by an employee we could use the hotel 'airport transfer service'. We should have checked but there is no airport transfer service & the employee essentially called a friend who had a taxi and clearly they had an arrangement which benefited them both. I was suspicious when the taxi arrived but we needed to leave. I later contacted the hotel who replied they do not have an airport taxi service. Since then they've ignored me despite the serious complaint about their staff. Very disappointing!