Asked twice for room service for a 4 night stay and no room service was provided (although front desk said it will be taken care of). Both times we requested before lunch.
Christopher
Christopher,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月15日
Front desk people very friendly and helpful. Breakfast staff so kind and made sure everyone had what they were looking for. They greeted everyone pleasantly each morning
Jonna
Jonna,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月12日
Jenni
Jenni,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月9日
It was good front desk staff very kind and helpful
Ernesto
Ernesto,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月7日
Great stay
We took our kids as a Christmas present to Universal Studios. Our stay was over the New Years Holiday. Everything was fun and comfortable. My only complaint was breakfast, it was overcrowded and not orderly. Food was okay but there was no order to the lines or stations so it was difficult to get me and my family fed properly. I understand the Rose Bowl was in town and the hotel was crowded, but I believe some guidance and direction could’ve made the experience better for all.
Anthony
Anthony,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月6日
Judy
Judy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月1日
KELLIE
KELLIE,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
jennifer
jennifer,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月5日
Breeshemah
Breeshemah,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Verenisse
Verenisse,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Staff was very helpful and friendly
Shanieka
Shanieka,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月30日
VENUS
VENUS,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月30日
María Fabiola
María Fabiola,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月28日
Moon Joon
Moon Joon,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月27日
Horrible experience. I had to get my card key fix couple of times because it won’t work. AC was ridiculously loud, cannot sleep. Breakfast was gone at 8AM? Inconvenience to have the waffle separately.
Pia
Pia,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月27日
Great hotel. Everything looks new and clean. Staff was courteous. Lack of enough parking spaces.
Usman
Usman,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月24日
Very comfortable, we used to rest after a long day at universal studios and it was really good. Very clean and comfortable
Adriana Elizabeth
Adriana Elizabeth,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月22日
Andrea
Andrea,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
Josefina
Josefina,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月17日
We liked everything about this hotel. Out chekin process was fast and smooth. Personal is very friendly and helpful anytime we had a question or needed assistance. Hotel is in a great location , rooms are big and very clean. This hotel became our main choice every time we will be visiting Glendale and we visit Burbank at least twice a year. Highly recommend.