Asked twice for room service for a 4 night stay and no room service was provided (although front desk said it will be taken care of). Both times we requested before lunch.
Christopher
Christopher,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月15日
Front desk people very friendly and helpful. Breakfast staff so kind and made sure everyone had what they were looking for. They greeted everyone pleasantly each morning
Jonna
Jonna,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月12日
Jenni
Jenni,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月9日
It was good front desk staff very kind and helpful
Ernesto
Ernesto,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月7日
Great stay
We took our kids as a Christmas present to Universal Studios. Our stay was over the New Years Holiday. Everything was fun and comfortable. My only complaint was breakfast, it was overcrowded and not orderly. Food was okay but there was no order to the lines or stations so it was difficult to get me and my family fed properly. I understand the Rose Bowl was in town and the hotel was crowded, but I believe some guidance and direction could’ve made the experience better for all.
Anthony
Anthony,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月6日
Judy
Judy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月1日
KELLIE
KELLIE,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
jennifer
jennifer,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月5日
Breeshemah
Breeshemah,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Verenisse
Verenisse,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Staff was very helpful and friendly
Shanieka
Shanieka,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月30日
VENUS
VENUS,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月30日
María Fabiola
María Fabiola,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月28日
Moon Joon
Moon Joon,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Andrea
Andrea,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
Josefina
Josefina,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月9日
Argenis
Argenis,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月5日
You said you were cleaning the room every other day. But firs 3 days no one came. I was asked to put the trash out of the room by your staff. I did. Then I had to ask for trash bins for 2 days. We were staying 2 people in the room. For 3 days you gave only 2 servings of regular coffee and 2 servings of decaff coffee! I asked for it. Did not come. I had to go down to the reception area. You put me in a begging cituation. Thank you. Facility is nice and clean but service is not that great. Also you don't give out slippers. Then let people know that they have to bring their own slippers! That was really bad.
Mehmet
Mehmet,11 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
Argenis
Argenis,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月31日
Omar
Omar,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
The staff is super friendly and accommodating. Close to Burbank airport. Rooms have a fridge, microwave and coffee maker. The free breakfast is quite good and the amenities are very fun.
Kelly
Kelly,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月27日
Breakfast could have had a few more options, but typical for this class of hotel
Al
Al,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月26日
No complaints
Our stay was very comfortable and clean. I have no complaints or anything that could’ve been done better. Anytime we asked for something extra, it ease given to us without delay. The staff was very friendly and professional