Overall our stay was good! We stayed there 8 days and it was very pleasant. The toilet in the main bedroom would stop working at times and you had to dump a bucket of water in to keep it going. The AC in the 2nd bedroom would run but not release cold air. We contacted the property manager and I believe they may have gone to check it out but was never fixed, also the living area AC stopped working the first day we arrived and was never fixed. Luckily, the main bedroom’s AC was working so we just used that one and left the door open so that it can circulate throughout the whole condo. The view was amazing. The smell of the seaweed that had walked up to the shore was pretty strong, but we understood why because NATURE of course. Salvador was our guy. He was good at communicating with us overall. There were a couple times where it took a few WhatsApp msgs before he finally replied but he was helpful when needed. I enjoyed my trip to Playa del Carmen and will be back soon!
真實旅客
8 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2021 年 6 月 29 日
David
David,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2021 年 4 月 10 日
Our stay at el faro was almost perfect. The unit itself was a little more used than the pictures lead you to believe but it did not impact our stay at all. We had plenty of space and 3 bathrooms. The facility is fairly small which made going from your apartment to pool very easy. The security guards were more than helpful with the chairs and umbrellas. The location can’t be beat! We would stay here again in a second. Things to note: a towel exchange would have been nice halfway through. We didn’t know where the laundry was. We also did not have any hand towels or kitchen towels. That was really our only complaint. Adding a few smaller towels and wash clothes (there were none) would have been an easy helpful addition...or at least letting us know ahead of time so we could bring our own. The hotel workers were all so nice and really cared about the facility. We saw them hand scrubbing the pool every day. I was really nervous to book through a rental agency I knew nothing about, but everything went perfectly.
真實旅客
7 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2021 年 4 月 8 日
Great place to relax with the family, our condo was pretty big and had everything we needed for our stay with the exception of toiletries. The view is great and the pool was amazing! We did not have any issues
真實旅客
3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2021 年 4 月 7 日
Perfect for what we wanted
Great property if you are not looking for something in Playa del Carmen that’s not an all-inclusive. We spent two days at Xcaret/Xplor and the location couldn’t have been easier. The cab ride was about 310 pesos each way and there is a taxi stand about 100 yards from the hotel. Walking distance to everything else we needed as well. Things were clean and well-kept inside the hotel. Would definitely stay here again.
Sam
Sam,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2020 年 12 月 28 日
Stephanie M
Stephanie M,4 晚旅行
Expedia 真實旅客評語
2/10 不太好
2020 年 10 月 29 日
真實旅客
3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2020 年 10 月 9 日
EXCELENTE
Super buen servicio, a pesar que nos toco el Huracan DELTA la pasamos increible
Rosa Maria
Rosa Maria,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2020 年 9 月 7 日
no me gusto el comportamiento de los guardias que cuidan
Guadalupe
Guadalupe,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2019 年 12 月 31 日
A quiet oasis from the hubub and noise of Playa del Carmen centro. Great location for all the things available in el centro. Amazing pool, view, place to hang out. Gorgeous apartment. Water in a cooler and more water deliverable. Everything worked. Clean. Great communication with Anjel from BRIC property management.
真實旅客
5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2019 年 12 月 29 日
The property is very well taken care off and it is beautiful. The apartment was clean and spacious. Our stay was very pleasant. I had read before that towels were not provided, but they are. The swimming pool is very nice as well. We had a room facing the ocean, so we had an amazing view.
The only issue was that we run out of water and were told we would get more, but we never did.
Also, we left our towels on the beach chairs for about 5 minutes to go to the ocean and they were taking away by the property security saying that we cannot leave things unattended, that was not right. They are not supposed to take things until after an hour.
Other than that everything was good