Hotel is beautiful. Checkin and valet service was great. The room was very spacious and clean with refrigerator and safe. Bed was super comfortable. The shower was a little slippery and the sliding door doesn't give much privacy, but other than that loved the room. Loved the way they preserved the old room numbers and the marble floors. Breakfast was very slow , but servers were great and when food finally did arrive (after 30 plus minutes) it was delicious. Rooftop service was very marginal - we only had drinks but tables weren't cleaned and service was slow. Overall I'd give it 4 stars - hotel itself- location, decor, ambience 5 stars but service was 4 star.
Mark
Mark,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月8日
Excellent stay!
This is an absolutely beautiful property! It’s right in the middle of historic Hot Springs, across from Bathhouse Row. Walking distance to everything. Room was perfect! Bed was cozy and condo and staff was attentive and professional! I’d go there again in a second!
Jennie
Jennie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
Will stay again if in Hot Springs!
The staff was welcoming and helpful from the moment we arrived at Valet. Beautiful view from room was only outdone by the view from the rooftop restaurant. I do wish we would have known the rooftop closed at 7 on Sundays when booking because we planned to have dinner there the 1 night we stayed. Room was updated, clean, & spacious plus the bed was very comfortable. The somewhat private trail off the 4th floor was a nice bonus. Very much recommend!
Marci
Marci,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月14日
Elaine
Elaine,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月27日
Shelby
Shelby,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月25日
Fantastic property in on one of the most iconic blocks in America.
Jonathan
Jonathan,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年8月25日
Very noisy, good restaurant, close to shops and bath houses. Sliding door in bathroom gives very little privacy
Karen
Karen,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年8月21日
Austin
Austin,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月21日
The hotel itself was very nice. We decided to go to the roof top lounge. It was very unorganized and the service was an unpleasant experience. The food tasted good but was a bit high priced.
David
David,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月15日
The Waters our new favorite
From the moment we pulled up to valet park our experience at The Waters has been wonderful! The facility is so well maintained! Beautiful! The staff are all so friendly and helpful.
Karen
Karen,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月1日
Joshua
Joshua,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年7月29日
Pat
Pat,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月26日
John
John,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年7月18日
The renovated facility is quirky but nice enough. The biggest issue is noise. First room which was upgraded deluxe had so much road noise we immediately asked for a different room. They know it’s an issue because ear plugs were provided. The staff was helpful in getting us in a different room. This was ok until 6:30 am when metal clanging carts woke us up in the hall all three mornings.
David
David,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年7月17日
Had dinner at the hotel, would not recommend
Albert
Albert,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年7月17日
Rene aron
Rene aron,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月15日
Great property
Greg
Greg,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年7月14日
Worst front desk staff
At check in we did not receive the breakfast vouchers I paid for on line and every morning when I went to get the it was like pulling teeth and how quickly they forgot who I was. At the rooftop bar we went to eat and have some cocktails right before the band came on. The staff did not want us sitting on the lounge couch (the chairs at the tables are terribly uncomfortable) and then when we ordered our second drink we were told that was the limit and we couldn’t have anymore. Funny she cut us off at two Prosecco for me and Beer for my husband, when the day before we had three drinks while sitting up there and eating. The a/c never cooled our room off.
Dana
Dana,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年7月13日
Hotel was nice, but fairly simple. Historical building in heart of Hot Springs that could probably do a little more on design to highlight the historical charm potential of the hotel. Rooftop bar and restaurant have appeal but the layout of space is awkward and more like a beachside cabana bar than an upscale rooftop restaurant/lounge. Staff was very nice but lacked the training of a higher end hotel. Would stay there again at the right price point next time I need to be in Hot Springs.
Micah
Micah,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年7月12日
Wonderful and very relaxing.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月10日
The street noise was loud, but property provided ear plugs (and I always travel with a white noise machine).