Does Hotel Shepherds Bush London offer free cancellation for a full refund?

Yes, Hotel Shepherds Bush London does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Shepherds Bush London?

Yes, cats and dogs are welcome. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hotel Shepherds Bush London?

Sorry, there's no onsite parking at Hotel Shepherds Bush London.

What are the check-in and check-out times at Hotel Shepherds Bush London?

You can check in starting at 2:00 PM. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.

What is there to do at Hotel Shepherds Bush London and nearby?

Hotel Shepherds Bush London has a garden.

What's the area around Hotel Shepherds Bush London like?

Hotel Shepherds Bush London is a short 1-minute walk from Shepherd's Bush Market Underground Station and 11 minutes' walk from Westfield London Shopping Centre.

Hotel Shepherds Bush London, London: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Sep 26, 2025

For the price, this is a great hotel. Comfy king size bed, working flat screen TV with all the apps, good shower, a desk to work from. Would stay here again.

Steven, 1-night trip

10/10 Exceptional

Sep 4, 2025

Great place in convenient location

Staff were friendly and helpful. Handy location. Room exactly as photos which was great. Good shower, room had lots of features ( safe, fridge, kettle). Pleasantly surprised at accommodation!

Christine, 2-night trip

10/10 Exceptional

Aug 16, 2025

Great hotel in a great location

Nice hotel in a great location with market nearby and plenty of great food options. Also literally round the corner (15 metres) from the tube stop to get to the centre. Comfortable beds & rooms with good air conditioning. Clean bathroom.

Ahmad, 3-night trip

8/10 Very good

Jul 17, 2025

Nice and relaxing stay. Tucked away and quiet.

Amazing hotel. Freshly decorated. Very nice stay.

1-night trip

10/10 Exceptional

Jun 20, 2025

Excellent location ,24 hours reception ,amazing staff :)

Katalin, 1-night trip

6/10 Good

Aug 17, 2025

bathroom door and skirting boards were chipped and need a coat of paint, the room was very very small and strangely laid out. Comfy bed and a decent shower though

James, 1-night trip

4/10 Fair

Sep 4, 2025

Terrible idea

The room was terrible! No window, dirty carpets, dirty sheets. The staff were very unfriendly specially night staff. Area is dodgy and even though by the tube station it’s very uncomfortable. If I didn’t have a dog I’d never stay here and don’t recommend to anyone.

Pasha, 1-night trip

10/10 Exceptional

Jun 20, 2025

We stayed in this hotel in 2022, and enjoyed it then, so that's why we went back we had the best time again at this hotel, it definitely ticks the right boxes for,, excellent service,, cleanliness,,and comfort, A massive Thankyou to the Staff for making us feel so welcomed, we will definitely come back, great central location for plenty of eating places and nice bars and restaurants,, we would definitely Recommend the Shepherds bush hotel and it's surroundings to all.

sheila, 2-night trip

10/10 Exceptional

May 24, 2025

We stayed here for 1 night for a concert at the near by O2, it is the perfect location. Right next to the tube stations, but not too close you hear the trains, great!

Coby, 1-night trip

8/10 Very good

Jul 5, 2025

Good find

We were pleased with this hotel. Julia on reception was great, she gave us a bottle of cold water while we waited for our room to be cleaned. She was very friendly and informative. The room was small but it had everything we needed, bed was comfortable and clean.

Tracey, 1-night trip

10/10 Exceptional

Jun 25, 2025

Cobbles were difficult for my friend with a walker. Lift out of order but they upgraded us to a king room on ground floor so we could be near each other. Extremely friendly and helpful.

Angie, 2-night trip

8/10 Very good

May 1, 2025

Amazing

Neomi, 1-night trip

10/10 Exceptional

Jun 22, 2025

The staff were super friendly from check-in to check-out, sociable and helpful. As for the room, it’s good and had great air-conditioning. Is a bit small but to be expected for London and the price we paid. The soundproofing was excellent as we were a bit concerned about hearing trains, but didn’t hear a thing and was a good nights sleep. Bathrooms are clean and do the job fine. Again a bit small but nothing drastic, was a great stay. Still well worth it with an excellent location next to a tube station and also opposite shepherds bush msrket station. Would stay here again

Kyle, 2-night trip

6/10 Good

Apr 24, 2025

Nice little stay!

The hotel room was in need of a little tlc, iron burn mark on the carpet, and didn't smell very nice. Bathroom was clean and beds were also clean. Location was good staff were friendly.Just need to take care of the little things and would be the perfect stay!

1-night trip

10/10 Exceptional

Jun 28, 2025

My Lovely London Stay

The hotel is superb. Very accessible to the tube station which is Shepherds Bush Market Station. As soon as you get off the station, turn left and you're there. Very clean and the room I booked was just right for our family of 4 adults. A/C is really good, just what I wanted. The only downside is that you can hear the guests from the corridor when they are going into neighbouring rooms. But in general, the location is good. About 15-20 minutes to King's Cross Station. The staff are all excellent and friendly. It was far more worth the price.I would definitely stay again.

Lorraine, 2-night trip

6/10 Good

Jun 29, 2025

Overall the stay was pleasant, we were only booked for one night so the room we had (4 people sharing) was ideal. At night the property was nice and quiet however in the morning due to us being in the basement area of the hotel it was very noisy above, you could hear all movement above us. Also the plumbing was very noisy so flushing the toilet in the night was a concern for waking others in the room. We were also surprised to find a member of staff letting themselves into our room at around 0730 which woke us all up. I would stay here again however i wouldnt want to be in the rooms downstairs

amy, 1-night trip

10/10 Exceptional

Sep 7, 2024

Friendly helpful staff, clean and comfortable stay

2-night trip

6/10 Good

Jun 26, 2025

Very good location matching that requirement. Reception staff pleasant and helpful. Although generally clean it was a basic room smelling a bit of damp or poor ventilation. (Room was at back of hotel and while on same ground level as reception seems to be a basement at back.) Shower didn’t drain properly, no plug in sink, no iron or ironing board although rooms should apparently have them. Perhaps I was unfortunate with the room but although a budget hotel still seemed overpriced for what was delivered.

Allan, 1-night trip

10/10 Exceptional

May 7, 2025

Incredibly friendly and helpful staff. Room did everything that it needed to do. Would’ve been good to have a lamp in the room, as it was a basement room so no natural light - and the ceiling lights were a little overbearing. All round great hotel tho! Surrounding area isn’t the best, but that’s no fault of the hotel.

Dan, 1-night trip

10/10 Exceptional

Feb 21, 2025

Lovely

The room was lovely and had everything you’d want and expect for an overnight stay. It was very clean and comfortable.

Kieran, 1-night trip

8/10 Very good

Sep 29, 2024

Great hotel, clean and easy to get to from transport links.

Michael, 1-night trip

10/10 Exceptional

Mar 7, 2025

Mum & son overnight for a gig

Brilliant central hotel. Rooms clean comfortable, with everything needed. Good stocked bar and decent prices. Staff were great. Early check-in aswell because our room was ready. Highly recommend 👌

Hailey, 1-night trip

10/10 Exceptional

Apr 30, 2025

Great clean hotel behind Shepherds Bush Market tube station and opposite the market. Helpful staff. Quiet. Good sleep. Very affordable. Access for me on my foldable mobility scooter was difficult so we used the side emergency door with a step up. Accessible room on the ground floor and really good with walk in shower etc.

Rosalind, 1-night trip

10/10 Exceptional

Apr 5, 2024

Great stay

hafiza, 1-night trip

10/10 Exceptional

Nov 20, 2023

Great hotel, perfect location, friendly staff and easy check in.

Lisa, 1-night trip

Hotel Shepherds Bush London

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