Arrived late evening on Wednesday all good, got back to hotel late on Thursday very noisy... talked to receptionist and advised it was quiz night but should finish soon - what room was I in ...... oh that’s the one above bar I was advised. It did finish but was followed up by loud music..
Friday more loud music and what appeared to be a loud “sing” along. Saturday night functions on also really loud music. At no point From booking to arrival at hotel were we advised about possible noise.
On top of this there were the fire safety regulations that were being ignored ( did bring this to duty managers attention) not sure he got the seriousness of it.
On the whole staff were friendly
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2020年3月6日
真實旅客
1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2020年2月17日
Shahzad
Shahzad,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年2月12日
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年2月2日
Rosalind
Rosalind,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2020年1月19日
Ideal location for Route 44 music venue
Clean hotel with a large free car park. The hotel was clean and the room comfortable. Some confusion over the food menu which differed to what was on the website and what food was actually available. In the end it was resolved with the day menu being available till 10pm and not 5pm as shown on the menu. Overall a very good hotel and would recommend it. Ideal for Route 44 music venue just a few minutes walk.
Phillip
Phillip,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2020年1月14日
Enjoyable Stay-Helpful Staff
Generally well pleased with my stay. The staff were all attentive & courteous. As there were not many guests staying I got an upgraded room which was great.The breakfast was good.
Only downside was that the bar food was Indian which I don't eat. However I was able to get an alternative & also the bar was busy with many diners so i'm in the minority!
Robert
Robert,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2020年1月6日
真實旅客
1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2019年12月7日
Guest house not a hotel
Room was in a what looks like a guest house in a house next door😩😩
Breakfast was worst I have had at best western hotel group!!!!
Dilip
Dilip,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年11月26日
Attention to detail .. friendliness .. good value ..
Paul
Paul,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2019年11月25日
A decent stay in the end
Stayed here last year, returned this year. The receptionist Nancy is very friendly and helpful. Parking is sufficient. The room was good but the side lamp had a slight lose connection. Bed is comfortable and quiet room. Went for tea in the bar, unfortunately we waited over an hour for food, no explanation. After asking a second time how much longer the starter would be turns out the order was forgotten, an apology off the staff and finally 25mins later the starter arrived. After speaking to the manager he apologised profusely and explained they were only informed of a kitchen refit the day before. He offered a refund for food and drinks for both nights of our stay and given VIP treatment the following night. The food was very good and the problem was resolved although am still awaiting the refund as it had to be done off the booking. The hotel also have a good rate with a local taxi company. Overall, the stay was good.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2019年11月25日
Ian
Ian,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2019年11月22日
Worst Best Western
Hated this hotel. Entry is thru Smokey pub and felt quite uncomfortable walking family thru a dump of a pub. We booked for 2 adults and 1 child and there was only 1 double bed. No other rooms and despite showing the booking for 3 she argued with us. Reception requested a deposit in case we damaged the room (which was pretty well worn and grubby - so this was an insult and made us wonder about who normally stayed at this location. ) Reception person was rude and called me “darling” which was just unprofessional. Our room was in a separate old building with no lift. Carpark very dark and unlighted.Hotel not well sign posted and apparently entry is in back but not well lighted and carpark so jammed couldn’t get near that entry if we tried.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2019年11月21日
真實旅客
1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2019年11月20日
真實旅客
4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2019年11月18日
Nigel
Nigel,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2019年11月12日
真實旅客
2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2019年11月11日
真實旅客
1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2019年11月8日
Very well run, spotlessly clean, super-friendly mature local staff. Very good breakfast too. My only issue is that they automatically take away towels, soap etc and replace with new every night - which environmentally is a huge waste of energy and contributes to landfill etc. Most chains now offer a 'hang it up to use it again' policy - I hope this place will do that too ASAP. But overall - very impressed.
真實旅客
2 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2019年10月23日
The property is showing signs of age and the breakfast service was a little to be desired.
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2019年10月21日
A night in an hotel
We were surprised to be sleeping in a different building, especially when the weather could have been better. Also my wife is not good with stairs and we ended up being on the top floor 40 steps from the pavement.