河之公寓式客房飯店 - 布拉森飯店 - 金夏沙

None of the six bookings made for my colleagues and I was honoured at check in. Even when specific arrangements were made with the reception and booking office for alternate accommodation at a neighbouring hotel, which was paid for in advance, two colleagues were forced to make their own arrangements after midnight. No management involvement or apology. The Kempinski brand is being abused; it's another group that runs the place!

Not my best stay there.

The room was too dark , the light switches were irritating to turn on and off. No iron in the room. The service at reception is very slow and the restaurant staff very slack. I stayed there because of the brand name and was disappointed. I will not stay again.

Very nice hotel, nice area, room was spacious, good facilities in the bathroom. Only disappointing thing was room service was done very late, came back to my room at 4pm and the room was yet to be done, and also bathroom was leaking and it took 2 hours for someone to come. Called for concierge to pick up my luggage, waited 15 mins didn’t arrive and brought it down myself and no sign of any concierge coming up to my room. Good hotel but need to remember service can make someone’s stay a very good experience or take away from the quality of the hotel.

The hotel is much better now with the new terrace in the restaurant as well as the refurbished Hevea restaurant. Unfortunately the service is still very bad, having to get your own food/drink as nobody bothers to take orders, and the reception staff was inflexible/rude about checkout time. That’s not a Kempinski service and despite the hotel looking better than before, it was quite disappointing on the service aspect.