Customer service front desk could be more hospitable and friendly. Was not aware of $250 security deposit even after I inquired with reservations total fees due up front. I was only advised of the $50 dollar fee. Room was smaller than advertised ice machines or water not available on room floor. I had to go to lobby and request ice. Housekeeping did not arrive during my stay to clean my room. I was not informed by front desk of amenities and where they were located including bar and breakfast area. I found these myself.
Tamika
Tamika,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月12日
Awesome
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月12日
graling
graling,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月9日
Not cleaned my room for 3 days, didn’t receive any invoices about my extra charge of my credit card, floor of the apartment was always dirty.At least there was 2 bottles of water in the room.
Richard
Richard,8 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月7日
Selena
Selena,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月24日
Shanen
Shanen,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月22日
Russ, Yolie, and Yeri at the front desk were knowledgeable, patient, and understanding. They provided quality service, which exceeded my expectations.
SD
SD,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月20日
Ryan
Ryan,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月19日
The receptionist were eating at the front when I arrived. Not very friendly. Walls were very thin could hear every door opening and closing. Girls talking in a room a few doors down until 3 am
Carlee
Carlee,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月15日
Amerlin
Amerlin,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月13日
Could’ve been better
Tadamika
Tadamika,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月7日
The best receptionist Moreen… also a dope vibe
The stay was truly amazing…. The staff especially Moreen definitely made the stay for my daughter as well as myself the perfect getaway. Her professionalism and attention to detail on assisting us was superb!!! She literally went above and beyond!!! I cannot wait to book another trip so we can see her!!! The hotel had a beautiful view where you could see the Brooklyn bridge and the location was close to everything we needed. The rooms were clean and the ambiance was top tier!!!!
Farah
Farah,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月6日
Best Brooklyn Location
Russ, Yolie, and Yeri were awesome! Russ’ leadership really shows through his teams’ effort to provide quality service. This property is certainly the best location in Brooklyn. It’s highly recommended!
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月4日
Koman
Koman,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月29日
Rich
Rich,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月27日
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月27日
Kirsy
Kirsy,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月24日
Teresa
Teresa,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月18日
Meget fint hotel med god beliggenhed. Meget rent og pænt. Flot badeværelse med alle faciliteter, og værelset var rummeligt.
Thora
Thora,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月12日
Juanita
Juanita,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月9日
Tamika
Tamika,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月8日
Purpose only kinda stay
It was just okay. The bed was comfy but the room could’ve been neater. The photos made it look a lot more luxurious than what it was. Also the 25 per night resort fee is not the incidental hold. It’s a non refundable charge that you do get taxed on. Their incidental hold is 250.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月8日
Nice hotel, friendly staff right at the bottom of the Brooklyn Bridge. Very walkable great neighborhood. The TV was not working all the time and the temperature controls had no manual so we had to figure it out.