Let me start by saying I was very disappointed from the beginning. The pictures displayed on the website are not completely accurate. Upon arrival, my partner and I buzz the bell to enter the property. We had to wait awhile before being let in. They had no idea who we were. As a business owner your staff should know who to expect at your hotel. That confirmed to me that communication was poor from the start. The young lady was looking a some piece of paper. Then as she was looking she said she had to call the owner back to find out some details. The owner instructed her that I had to pay $150, but only get back $100. As she found the paper, which end up being a contract the owner walked in the door. He offered us an upgraded room because we had to wait outside the property for awhile before being buzzed in. However, the room he was offering was right in the lobby with no privacy so we declined. Before getting to the room my partner and the owner had a disagreement about money and the owner said he has the right to refuse guest and not give us back a refund. He was rude and condescending. The bathroom kept flooding every time we took a bath. They gave us a towel cut in half as washcloths. The walls were cracking. Pest in the room and bed. No housekeeping service. Once we went the the Jamaican Tourist Board of Commission to file a complaint and came back our room was cleaned. The owner said the deck has some damage so enter at your own risk. Any problems go to the JTB!!
