My husband and I frequent Best Western hotels often, and we have never experienced a problem. This hotel was clean and the staff friendly. However, the room was NOISY, and my husband and I didn't feel very safe. We could hear every noise...EVERY noise coming from the rooms on either side of us as well as those above us, and people were coming in and out of the side entrance, slamming doors, at all hours of the night. This left us feeling unsafe. We did not reach out to the front desk, as we were fearful of retaliation. In addition, there was a fairly loud "clicking" sound in our room that continued throughout the night. Selection of food was good if you went into downtown Brazil.