The apartment was very clean and in a fantastic location – only a 3-minute walk from the White House. Having an in-unit washing machine was also a rare and useful perk.
However, there are several important things to be aware of. This is not a hotel, but a residential building. There is no reception or on-site customer service, so if you encounter issues, you’re on your own. On check-in, you are simply handed a key, and that’s it.
The biggest frustration was parking. The advert and email I received before arrival stated to “pull a ticket at the garage and pay the overnight rate ($28).” In reality, the garage is run by an attendant, it closes at 11pm, and you’re expected to check in with them first (which I was never told). I arrived at 10:55pm and was met with a very unhelpful and rude attendant who was upset I hadn’t checked in earlier. The whole process was unclear and stressful, and I ended up being charged $30 per night instead of the $28 advertised.
Finally, while the apartment was spotless, the beds were extremely uncomfortable, which made it hard to get a good night’s sleep.
Overall, while the location and cleanliness were excellent, the lack of transparency, poor parking experience, uncomfortable beds, and absence of customer service let this stay down.