The staff were all very nice and accommodating. Grounds are absolutely gorgeous, a tropical island in the middle of a concrete jungle! 24 hour pool/spa and nightly music/stories were nice. Our room had some electrical issues which were not corrected, so keep on working on those renovations!!
Michelle
3 晚旅行
10/10
It was our 1st stay. It was great.
Jackie
3 晚旅行
8/10
JOHN
3 晚旅行
10/10
Our kids had a blast at this hotel and did not want to leave. We were in town to go to Dollywood and I regret not having more time to just relax at the hotel. From before we checked in to after we left the communication was amazing. They even called on our second day to see if there was anything we needed. The hotel is older but they have done a lot to keep it updated and it is one of the cleanest hotels I have stayed at. The landscaping on the property is beautiful and there are sitting areas everywhere along the patios. The kids loved the towel elephant that greeted us on the first day. There is a gazebo with a gas fireplace where they have smores every night. There is a singalong on Thursday through Sunday evenings. They have free lemonade, coffee, tea, fruit, and donuts all day long in the lobby. There is a small arcade with some old games like Pacman for the kids to play too. The pool is heated and open 24 hours. We loved our stay here and hope to be back soon.
Kimberly
4 晚家庭旅遊
10/10
Room was clean but did smell if over use of disinfectant spray or some type of spray they used. Was overwhelming when you first came into the room. We did not get housekeeping the second day we were there. I just went and got clean towels at 7 PM. Housekeeper head never came to our room.
donna
2 晚旅行
10/10
Sharice
3 晚旅行
10/10
Very comfortable beds, easy, quick check-in, owner on site, great amenities, quiet. Fruit and donuts all day long is great to have for snacking. Highly recommend!
Pamela
1 晚家庭旅遊
10/10
Great place, friendly customer service, clean, and comfortable. Despite being on the main strip this place is quite and has a down home feeling.
Phoebe
3 晚家庭旅遊
10/10
Very nice room, very friendly people. Just wish there was a second elevator.
Barry
5 晚旅行
10/10
Amy Michelle
1 晚好友同遊
10/10
This place is nice. Will stay there again.
Ronald
2 晚旅行
10/10
Very nice hotel. Would definitely stay there again.
Kevin
3 晚家庭旅遊
10/10
We love this place and go every year
Kristina
6 晚家庭旅遊
10/10
Check-in was easy and Randy was very pleasant and helpful recommending restaurants. The room was comfortable and very clean.
Janice
1 晚家庭旅遊
10/10
Yaimet
5 晚家庭旅遊
10/10
We love staying here ! Especially campfire Bill his singing and show was awsome. We will be coming back to see him again for sure.
Ricky
2 晚旅行
10/10
The staff and facility are wonderful. The addition of the family area and campfire Bill is a nice relaxing bonus. It is also a good way to wind down with the family after a long day visiting attractions.
Scott
2 晚家庭旅遊
8/10
When to Dollywood 2 days and took the trolley each day to Dollywood
Bobby
3 晚旅行
10/10
It was clean, comfortable.
真實旅客
1 晚旅行
10/10
It was a very awesome experience I love this place and I will continue coming
michael
3 晚好友同遊
6/10
The room was really nice but that was it. 2 days of our 5 day stay our room didn't get cleaned and we had to go to the front desk for fresh towels and toiletries. When we complained they didn't apologize but just said we will make a note of it. They only have one elevator and it was broken one of the days of our stay. It didn't affect us so much but there was a pair of elderly couples on the floor above us that were really having a hard time of it. When they complained they were told, "well at least you got some exercise" but no apology. No one was offered any compensation for any of their inconveniences or even an apology. The room was really nice but I was very disappointed in how it turned out.
Timothy
4 晚旅行
10/10
Melvin
2 晚旅行
10/10
Very friendly people. Great location!
Robert
3 晚家庭旅遊
10/10
We loved how spacious the room was. The outside court yard nice and the staff were very friendly. Great walking distant to the Island, awesome breakfast choice at Regans house of Pancakes. Will definitely stay again.