HORRIBLE! Went on a honeymoon trip expecting top notch rooms but no. You get
holiday inn vibes. the view from the lobby is amazing. other than that it is horrible! We also had a 12 hour RAVE during our stay which was NOT announced anywhere. Also DAILY 11am to 7pm EXTREMELY LOUD MUSIC due to a beach party club under our hotel. I requested a refund and got nothing! Hotels.com would blame Hyatt and Hyatt would blame Hotels.com, all I was offered was a 100 dollar voucher for another stay. Overall 0 stars!
Emilio
4 晚旅行
4/10
El hotel ya necesita una remodelada!!! la limpieza es pésima dos veces encontramos cucarachas en la habitación, los huéspedes sacan el alimento al pasillo y pasan horas para que el personal lo recoja, los elevadores tienen un olor muy desagradable, hay un club de playa que está dentro de las instalaciones del hotel, aunque ellos dicen que no pertenece a al hotel, la música tan alta, que resulta imposible relajarte. Las habitaciones ya necesitan una remodelada, cuentan con un mobiliario muy viejo.
Sonia
8 晚家庭旅遊
10/10
真實旅客
3 晚商務旅行
10/10
Excellent property in the heart of Playa Del Carmen. Easily walk to nightlife or a nice dinner. Beach is lovely.
Brenda
3 晚浪漫之旅
10/10
Love this place!
John
4 晚家庭旅遊
10/10
Omer
3 晚旅行
10/10
David Perin
5 晚旅行
10/10
Alejandra
1 晚旅行
2/10
MUHIDIN
6 晚旅行
10/10
Suzana
12 晚旅行
10/10
great experience
Ester
3 晚好友同遊
10/10
Amazing activities and close to everything.
The beach side service is the best and Gerardo took care of us there perfectly!
adelina
3 晚浪漫之旅
10/10
Great Hotel & Location is amazing, lot's of stores and dinning close by
Ronen
3 晚家庭旅遊
6/10
I did not like feeling like a second class guest to the BOM people. They had priority over me where i could not use amenities that were alloted for them. I did not pay to use partial amenities and feel less important. Lame.
Abdelwahid
6 晚旅行
10/10
Cameron
4 晚旅行
6/10
Devorah
4 晚旅行
10/10
Felt safe and a beautiful property
Barbara
4 晚旅行
10/10
Todo perfecto
Karla
3 晚旅行
10/10
Shawn
4 晚旅行
10/10
Eric
4 晚旅行
4/10
The service and food were poor this is not a 5 star hotel by any means. Location is great but that is about it