I recently stayed at Figueroa Hotel located in downtown LA. The location is undeniably convenient, making it easy to explore the city. The building itself is nice, and the room I stayed in was spacious.
However, my experience was impacted by a significant issue: the in-room A/C was broken, and they had placed a portable A/C unit inside. This really ruined the ambience of the room. The exhaust was vented through the window using a large steel plate that covered half of the view, which felt clunky and out of place. It would have been appreciated if the hotel had informed us about this beforehand, and a discount should have been considered given the circumstances.
On the positive side, it’s great that the hotel is pet-friendly, though the pet fee is $50 per night.
The restaurant experience was also mixed. The Mediterranean Greek food was delicious, and the cocktails were well-prepared. However, the service left a lot to be desired. We waited for 30 minutes with just water and menus, and I had to approach a waitress myself to place our order, which was disappointing.
Overall, it was an average experience. The potential for a great stay was there, but for the price, it didn’t feel like good value. With some improvements in communication and service, this hotel could offer a much better experience.