Noisy, small and convenient hotel without elevator
I left 3 nights totally and the overall experience is bad. The rooms at the 8 Ave side is noisy until 2 am. It is funny that the hotel staff tell you to try earplug when you ask for room change in the midnight.
Second, they never give you the luggage ticket when you pass them luggage to store. Just showing your name and room number is definitely not secure to me. And the other staffs always ask you to show the ticket when you collect.
Third, all the rooms are on 2nd and 3rd floor. There is only stair and it would be hard for ladies who need to carry the luggages. It is less noisy on the 3rd floor and a strong body is needed to stay there. Water and coffee are all on the ground floor because the room is too tiny to put those. So you need to walk up and down if you want to have these basic service.
Finally, I am fair that it is really near to the pen. Station and therefore all above may be making sense, however I will definitely try not to stay near to 8 Ave.
No one answers the phone even when they are there.
Cannot check in early which was fine but storing the luggage in the open lobby, which was then unattended at times was not good.
Though I couldn't check in, I also wasn't given a door code to get in later on/there was not someone visible at the desk later at night. I thought I was going to have to call the police but someone came out of a side room after calling and knocking repeatedly.
Heat did not work. Towels should be replaced.
They warn you about noise online and provide earplugs at the desk; they are not kidding about the noise level.
No elevator; not a problem for me but could be for others.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月17日
Not too much, not too little, but just right...
Traveling with a friend for a long weekend. It was safe, clean, comfortable, affordable (in NYC terms) and in a great location. It's not fancy but it's exactly what we needed. We would definitely stay here again.
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月17日
DO NOT STAY HERE
I travel a lot and was looking for a hotel at a good rate. I was stuck between this hotel and another one. I should have known when I walked in that it was a very bad idea. For $80 more I could have stayed somewhere that felt safe. We checked in and the man told us what he didn’t have a room for us but then “pulled some strings” and gave us the room he was going to sleep in. I’ll repeat that, he gave us the room HE was going to sleep in. We got to the room and the floor was extremely sticky. They clearly did not clean the room at all and the floors were still dirty. The bathroom had no amenities and the toilet was still dirty. They gave us a room with two beds which was fine but I came to realize why once we went to bed. We did not spend much time in the room because it felt very unsafe. When the time came to go back to the room and sleep things got scary. First we noticed the sliding chain lock was install upside down so it did not lock correctly. This felt very unsafe. We rolled back the sheets to discover that one of the beds had dirty sheets and the other had blood on the comforter. Overall this was a very bad experience. Also make sure to note the number of travelers you’re coming with. If you are a couple THEY WILL charge you an additional $50 for a second person.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月15日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月15日
Hans
Hans,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月14日
Old and ratty.
Very un clean dirty linen and towels
Toilet to close to shower. Had to have my feet in it to use.
No elevator. Luggage up 2 floors.
Difficult entering and leaving
No one ever at front desk.
Phone not connected
Walter
Walter,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月12日
No frills, but great for the price
The hotel is near the train station, honestly not the best neighborhood, but it’s convenient to transportation, and the hotel security made me feel very safe. The room and bathroom were clean and the staff was very helpful.
Peter
Peter,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月12日
No frills, but excellent for the cost
It’s not a fancy hotel of course, but my room and bathroom were immaculate, the front desk was very helpful, and the security in the hotel was so good I felt very safe.
Peter
Peter,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月11日
James
James,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
Great price for the location
This room was perfect to have a place to rest our heads after a concert. The property staff were very friendly. I loved the emphasis on security. The room and bed was clean.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月8日
Needs improvement.
Room was small and quaint, but wasn't needed to be too big for just myself. The bed mattress needs to be replaced its busted and sags on the edge, the headboard fabric had a huge tear in it like there was a knife fight or something. The noise from the street was the worst part, the room was facing the street, the constant honking and people yelling kept me up most of the night. It half-way served its purpose for having a semi-comfortable place to lay my head for a night.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月7日
I only bought the room for the night, since I was only in town for David Gilmour. I purchased the room based on price and reviews saying it was clean. Upon returning to the room from the show, after not touching the bed all day, I noticed it was dirty. I asked for clean sheets and the sheets I was given had what appeared to be coffee stains on them. I didn’t even feel comfortable showering I just wanted to sleep and check out as fast as possible. Staff was friendly but overall would not stay here again. Would much rather spend more to sleep comfortably and clean.
Owen
Owen,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月7日
Cheap in all aspects
Very cheap but barely got what I paid for. Tiny noisy room. Bathroom in a matchbox. AC barely worked. No working elevator and I’m handicapped. Bedding looked very dingy. I got (barely) what I paid for.
Barry
Barry,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月5日
Great location, 2 minutes walk from Madison Square Garden and several subway stations.
Staff not friendly at all, comfortable beds but dusty rooms.
They should inform at check in that they do not make up the room during the stay but only on request...that we requested after we found a black bug walking in the room!
They store our bags after check out since we were leaving in the evening.
Tiziana
Tiziana,4 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月5日
真實旅客
6 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月4日
Oldish, but good location
Small room, unconfortable and narrow bed.
Location is good though
No elevator, steep stairs