The food was terrible and the rooms were not what they say on the website. I didn't like the experience at all. The air conditioning in the rooms didn't work and they didn't do anything to fix it. I spent those days there. It was terrible. I don't recommend it.
Tomasina
Tomasina,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 30 日
Brayden
Brayden,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 23 日
Joanna
Joanna,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 9 日
Ok opphold
Når vi kom dit ble vi skuffet over rommene fordi vi ville ha kalt rommene for standar og ikke luksus. Renhold ikke så bra.
Vi fikk ingen informasjon om noe når vi kom annet enn hvor rommene var. Vi savnet en brosjyre om generell informasjon ang mat, hvor ting var, klokkeslett på ting osv.
Maten var så som så.
Hadde vært fint med flere parasoller også.
Ellers så var bassenget, stranda og barene fantastisk. Vi koset oss rundt der.
Personalet der var hyggelig.
Maria
Maria,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 8 日
Randi
Randi,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 4 日
Ok experience…
Staff was great as we expected! Natalie took great care of all our requests and questions. The resort itself is absolutely stunning and the grounds were a beautiful site anywhere you went. The buffet was good at best. The pools were gorgeous and amazing!!! We rented a cabana one day and just WOW! What an experience of the space, the snacks (food was too good), drinks, and the activities! Every activity was so fun and entertaining! However our room wasn’t the best. The AC wasn’t great, fridge did not work, we asked for ice a couple times and never came. Room service wait was at least 90 mins or more and not anything to brag about either. The room wasn’t the cleanest in terms of towels, countertop and pillow cases. I expected a little more luxury for the room. Bed was super firm and uncomfortable and pillows were completely worn out. For what we paid per night, it wasn’t the best. We went to Vespa and Hunter for dinner and both did not disappoint. The VibeTeam was so cool and made sure every guest had fun! We paid for a night pass at Royalton Splash and that was great for their All White Party. Buffet was so delicious there too! The foam party at Chic was cancelled after we paid for the cabana rental because of the foam party.
Giancarlos
Giancarlos,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 24 日
Very sad how much this hotel has declined.
My first stay at this hotel was for 2022-2023 new years and I was deliaghted, but in this second time the experience was totally different. The quality and preparation of the food in most restaurants wasn’t that good, except for the Sushi and Ceviches that was a top. And the worst was the air conditioner in the room, it didn’t cool enough, even we reported every day and they made efforts to solve the issue it only cool for a while and then it started to feel hot again in the room. The swim out pool of the room wasn’t cleaned daily and properly, since day 1 of our stay there was a pice of bread that someone threw for birds and it stood in the water in the same spot for the our whole 5 days stay. I didn’t use the swim out at all. Definitely not worth the price payed for upgraded Diamond swim out suite. In general this hotel has degraded its quality and service.
Carol
Carol,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 29 日
The check in process was horrible and the ended up charging me an additional $282 because I forgot to add my friend to the reservation which I could have simply changed in the hotels.com app. Then they ended up putting us in a king bed room which within the app I requested double beds. We then got the room changed to a double room and the mini bar was half drank not fully stocked, there were no towels or wash clothes and the room was dirty. The following day (Tuesday) which was our last day they changed our room again due to our complaints. The food was subpar at best. We ate at the swim up bar and some of our food came out with hair in it. The day of checkout they tried to charge me an additional “$6” as it was not charged on my initial check in. Overall the stay was horrible there and I would not recommend it to any of my friends or family.
Ashlee
Ashlee,2 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 20 日
Won't stay again.
Food was not good. I read reviews about the food and decided to try myself and was very disappointed. Liquor was not top quality.Some of the staff was friendly and some not so friendly. Resort was clean. But would not stay again...
Harry
Harry,3 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 17 日
Ten
The hotel was beautiful however the rooms had to be updated. The whole and I mean everyone who worked at the hotel were extremely helpful and extremely nice.
Nelida
Nelida,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 15 日
Love everything about this resort. I would recommend it to everyone
Emmanuel
Emmanuel,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 15 日
Jeisan
Jeisan,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 15 日
Patricia
Patricia,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 14 日
The staff was nice and helpful
Marneshia
Marneshia,3 晚好友同遊
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 12 日
I would like to start by saying if I had to choose this place again I likely wouldn’t I was there for 3nights and 4days in heat they switched my room to only place us in another hot room and the ceiling fan didn’t work
Rickey
Rickey,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 11 日
Excellent service
ELIESER
ELIESER,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 11 日
Great anniversary trip!
Junior Crystal
Junior Crystal,6 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 10 日
The resort staff were all wonderful!! The small size of the resort was a definite plus. The Beaches could’ve had a little more attention however.
Karen
Karen,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
Everything was amazing! The food was great, and our butler service (Caramelo) was more than amazing! I wouldn’t change a thing about this experience.
Rashawnda
Rashawnda,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 8 日
Need more diferent food
Luisa
Luisa,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 8 日
Arleen
Arleen,4 晚旅行
Travelocity 真實旅客評語
6/10 不錯哦
2025 年 5 月 8 日
At the beginning at the beginning Check it was very rocky. Very frustrating. Room was not ready at 3 o’clock. They placed me in a room to then realize it was a mistake so we had to get out that room to go to another room to and then change again to another room. It was my birthday vacation, so yes, I was very upset and very frustrated after that everything was good, but still couldn’t forget the experience I had doing the check-in.
Arleen
Arleen,4 晚浪漫之旅
Travelocity 真實旅客評語
8/10 非常好
2025 年 5 月 7 日
Daniel
Daniel,6 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 6 日
Poor quality, dated. Water damage to ceiling in the room. Rust spots on flooring. Bathroom drain missing. Italian restaurant was fantastic! The rest sub-par.
Matt
Matt,6 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 6 日
Everything was great, however, food was not so great. BUT the steakhouse and the Indian restaurant were the best meals. If you are planning for an occasion, the staff are very helpful and polite!