Cleanliness was good except for plenty of mold and mildew on the bottom edges of the shower. Kleenex on bathroom counter was wet from bar soap water - little space. Staff was very friendly/enjoyable. Asked for extra pillow/blanket but never received (no spares in closet). TV was difficult to navigate (guides split into 5 channels, unable to navigate to channel via guides). In room Wi-Fi was too slow to use, one person couldn't even get to sign on page. Cell data service waffled between working and not for web pages (using T-MOBILE 5g and Verizon wouldn't get past 4g). Bed was stiff/uncomfortable/felt springs. Breakfast buffet was a mix of good and sad - eggs only edible 1 of 3 days, brown bananas, and overpriced ($15 for standard continental food). Breakfast staff was great/friendly/helpful with options.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 11 日
Lacks their own parking. You have to park in the parking garage next door. Returned from a event late in the evening and had to park up on the 5th level of the parking garage.
The heat/cooling was very inconsistent in some rooms. My room fine but my daughters room was HOT when got there, cooled down and then overnight became HOT again.
nancy
nancy,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 11 日
Michael
Michael,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 29 日
Melissa
Melissa,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 28 日
Meghan
Meghan,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 19 日
Pros & Cons
Pros: centrally located, friendly staff, clean rooms, good dining & drinks
Cons: hard mattresses, flat pillows , no hot tub, breakfast is not complimentary
Overall a decent option depending on your needs and budget. Some trade offs but a solid hotel all the same
Michael
Michael,8 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 16 日
Harriet
Harriet,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 10 日
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 28 日
Joseph
Joseph,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 22 日
Hilton Garden Inn Rochester Downtown
Went to see Jeff Dunham show at Blye Cross Arena. Hotel was within walking distance of venue.
Mary
Mary,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 10 日
真實旅客
4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 28 日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 2 月 27 日
For the price of this hotel, we expected it to be much better. The customer service was terrible. Rude and dismissive. The parking situation is very bad. Construction is what it is but there were lots of transient people hanging our smoking in the parking structure in the middle of the night and it was scary with our small child. The hotel was not clean. The elevator was filthy. The room was also not clean and did not have basic amenities like soap in the shower. Overall, bad experience and we will not be staying here again.
Alynn
Alynn,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 2 月 25 日
Great location.
Went to the front desk and the guy said the woman who checks people in was in the bathroom. So, I waited. Another guest came in and got in line. Then another. And another. About 15 minutes later she came out of the bathroom, making no effort to hurry.
Super pricey. Water bottles in room had $1 tags on them. For the price I paid for the room? Give me a break.
Hotel is large - confusing layout but thats no ones fault. Sits next to large parking garage that was pretty full.
All in all the trip was fun but the hotel is not worth the price
Matt
Matt,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 24 日
Everything
Jose Alberto
Jose Alberto,5 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 2 月 23 日
Null
James
James,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 2 月 23 日
Tv doesn’t work, wouldn’t stay again.
Stewart
Stewart,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 22 日
Rosalee
Rosalee,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 21 日
Amy
Amy,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 20 日
The overall cleanliness was good. I was disappointed that the only breakfast item included with the price of the room was coffee.
Mary
Mary,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 17 日
Staff was very helpful and friendly, especially the breakfast staff. Our room was not ready at checkin and we waited over an hour, but we were given meal vouchers to compensate. Our room was clean and spacious. The parking was not included. My kids loved the pool, though it was quite cold. I would stay here again.