Staff was friendly, only concerns would be the room. Zero pressure in the shower which made it impossible to rinse body. Flaw with the glass for the shower also, the water leaks out and creates a puddle of water around the toilet. Looks like there’s a half inch gap between wall and the glass. Other than that, everything was good.
Steven
Steven,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月27日
Yin Ying
Yin Ying,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月23日
Eine ordentliche Unterkunft für einen Zwischenstop
Das Hotel ist sauber und zweckmäßig.
Die High Falls sind gut zu Fuß zu erreichen.
Die direkte Umgebung gibt ansonsten nicht viel her.
Peter
Peter,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月20日
Pass
Pretty sure the front desk was wearing PAJAMAS... Unprofessional and lot of inane chatter with her friend (?). How is this a Hilton? Halls aren't vacuumed, room was not vacuumed. Depressing stay.
owen
owen,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月12日
Ruanlisa
Ruanlisa,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
First time to Rochester. This hotel was right down the street from Kodak Hall at Eastman College of Music. Yunchan Lim piano recital was the attraction. Hilton Garden Inns have a business-standard quality but this Downtown Rochester location is definitely a cut-above. People working here understand the word ‘Hospitality’and demonstrate it constantly. Plus the food is really good. The breakfast buffet was far superior to similar at the United lounge in SFO. You definitely get value here but more importantly you get lots of positive human interaction - if that matters to you as much as it does to me.
Charles
Charles,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月17日
Nice downtown hotel
Nice room. Glad they don't use hot thick comforters. Didn't know there is no outside view from the windows. Good location to the river
Travis
Travis,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月3日
Virginia
Virginia,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月16日
Kenny
Kenny,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月16日
We loved that this old building has been repurposed for the hotel. Very nicely decorated. The room needed a few little fixes to the bathroom.
Penny
Penny,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月8日
Lai Kam
Lai Kam,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月7日
John
John,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月7日
Great hotel.
cindy
cindy,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月6日
Brandy
Brandy,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年8月31日
They are renovating the garage and that was a bit difficult to figure out. Enjoyed the stay - convenient to our event and the shuttle was available for us to use!
Pauline
Pauline,1 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2024年8月31日
Karilyn
Karilyn,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月26日
Everyone was very friendly and helpful. The room was clean and spacious. They checked in on us every day making sure we were satisfied.
Helen
Helen,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月25日
Not as updated as other Hilton Garden I've been to. - 1st room I was assigned was not cleaned and second room I moved to the key card had to be reset 5 times - I got ID on the last key Card reset and questioned was anyone else in the room thought he seem both of us come in together. That person should be fired.
Ronald
Ronald,2 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年8月24日
Room was almost $200 and I think overpriced. We should have booked directly. This was the view from our room. It was right next to the elevator. When we asked to change rooms, they told us nothing was available due to us booking via a second party (hotels.com) what a ripoff
Diane
Diane,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月24日
Convenient with the parking
Patrick
Patrick,1 晚旅行
Travelocity 真實旅客評語
10/10 好極了
2024年8月23日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月22日
Friendly and helpful staff! Very clean room!
Steven
Steven,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年8月22日
Stay was comfortable and location was great. Our reservation was for six people but it didn’t look like the room was prepared - not enough towels, no bedding for the pullout couch. We had to call for these items. The room was also not cleaned every day which is problematic for a six person reservation. It would have been nice for breakfast to be included as well. Other than that, a great option for downtown Rochester, NY!