Very run-down hotel. Dining area lacked sufficient staff to keep things clean.
Jason and Amanda
2 晚旅行
10/10
The staff were welcoming, even asked if we needed help taking our luggage to our room. The room was big and spacious, did have issues trying to turn the temperature down on the shower, but manage to work it out in the end. Went to the bar in the evening, very relaxing, the only downside was due to beibg short staff, they were struggling to keep on top of the washing up. Had a lovely sleep and the continental breakfast was good, staff did ask if we wanted to upgrade to a cooked breakfask, but we declined. Checkout was simple and easy, would definitely stay again.
Helen
1 晚旅行
2/10
The first room i was given hadnt been used it smelled , mould the bed was so small the bathroom was disgusting.
Wemt to reception no manager on site ! Was given the card machine to get a refund , just to get rid of me because they had a wedding arriving . They had no spare rooms the young man was training and another man dressed in a t shirt was training him . I asled for the manager the tpung man went to get them and came back qnd said there wasmt one mmm why go and look for one . I coupd email them .
Half an hour or so later the young man alled me over theyve had a cancellation but its exclusive room i could go and have a look , then the t shirt man said they had a twin room but that was near qhere our first room was . I said the stairs are too dangerous.
I asked for a fan cos the air con didnt work. We asked to book for dinner but the restaurant was shut becaise its set for a wedding . We went somwwhere else. We booked breakfast for 9am.
When we came down at 9am for brealfast continental was all empty. We jad to clear a table to sit at in the bar area . We waited 10 mins for someone to come out to take our order , the other was taken my Hammad very rude man we asked what was on the menu he didnt understand us . Then michelle came out 10 mins later to tell me i hadnt ordered breakfast amd i hadnt paid , but the toung man from frodsy said we could have a free breakfast for our trouble . Her reply was well the cook isnt cooking because you wasnt down here at 9am but we
Miss
2 晚家庭旅遊
8/10
Just one night business trip. Have stayed before. Good location and parking. Lady at check in was friendly and welcoming. Room confortable. Good bathroom and shower. Hotel feels tired. Needs attention. Check out guy at reception too busy walking about on his phone to cimnunicate with guests. Could be good if service and decor were revamped.
Yan
1 晚商務旅行
6/10
Basic not staffed up adequately particularly at breakfast where everything ran out. No tables set
Beryl
1 晚旅行
10/10
真實旅客
1 晚旅行
6/10
Leigh
1 晚商務旅行
8/10
Only stayed one night but the hotel was ok. A little bit tired in places. Staff were very pleasant.
Ian
1 晚旅行
2/10
Booked hotel as close to wedding venue on Sat & exterior looked attractive in photos. Good central location in Quorn.
Arrived Fri afternoon, 2 staff in reception. Greeted by an Asian young woman who's first language clearly wasn't English & I had difficulty understanding her. Eventually the English guy chirped in (he'd been on his 'phone the whole time) & we completed check-in.
Interior of main building was "tired" with signs of lack of maintenance. Our room was in adjoining newer building, also "tired": The front door to the building stuck so a big shove was required to open it. It was like that from Fri to Sun for check out.
The lift from ground floor to first had an "Out of Order" sign which was there throughout our stay. Luckily for us no lift required.
The room itself was "tired" & was in need of a spruce-up. Mattress was like a marshmallow but amazingly we did manage a reasonable sleep.
Shower pressure was good, with hot water, however hand basin pressure was a dribble - photo shows it on full pressure.
Breakfast and service in the morning is the main reason for 2 stars: Sat I ordered "full English" to be served a cold plate with technically a full English, but small hash brown, tiny slice of bacon & who knows what the sausage was. OJ clearly squash & continental ran out.
Sun I ordered scrambled eggs, mushrooms & grilled toms + toast. 30 mins later cold plate with cold food. See photo. Staff said "that's not right" but I left. Other guests also complained.
Rolf
2 晚旅行
6/10
Friendly at réception desk on arrival. However I was told I'd have to pay an extra £ 20 to check in at noon so we could change for a 1 pm wedding.
Overall the hotel is rather sad. Room was large, and bed comfortable, but the decor throughout the hotel needed sprucing up and updating: it looked very corporate 90s with chipping paint, faded and worn carpets. Bathroom had mold around the shower.
John
1 晚旅行
6/10
Mark
1 晚旅行
8/10
timothy
2 晚好友同遊
10/10
真實旅客
1 晚旅行
8/10
Linda
2 晚旅行
2/10
Rooms are incredibly dated and in need of some urgent work.
Bath tap was damaged, shower head was covered in mold and signs of damp on the ceiling.
真實旅客
1 晚商務旅行
8/10
Lisa
1 晚旅行
4/10
This is quite an outdated property which could use a bit of love! On arrival the room was freezing, The shower was cold which made the stay unpleasant. The bed was comfy and the staff polite and friendly enough. The continental breakfast had pretty much run out by 8am and the dining room was so cold the waiter bought our cooked cold breakfast out wearing a coat! Such a shame as overall this place has a lot to offer but I won't be returning any time soon.
Sam
1 晚家庭旅遊
4/10
Very tired property which could do with updating. Seems like it’s being run on a shoestring. Continental breakfast was cereal and sliced bread with a toaster. No soap in the bathroom for the shower.
Christine
1 晚旅行
2/10
Kevin
2 晚旅行
4/10
The room itself was clean and the bed was very comfortable. Unfortunately the wardrobe was unusable as there were no door handles to open them. The place seems very much in need of a refurbishment.
When it came to breakfast, extremely disappointing. There was no juice left. The hot water had run out for hot drinks. There were no staff around to ask for refills.
When it came to the hot breakfast option I went into the seating area and was ignored by a waiter 4 times when trying to get his attention. After 10 minutes no one came to take an order so I left disappointed without breakfast. Needless to say, I will not be stopping there again. The hotel, whilst looking picturesque from the outside is understaffed and in desperate need of some TLC.
Chris
1 晚旅行
8/10
真實旅客
1 晚商務旅行
8/10
Andrea
1 晚旅行
4/10
Its a nice old house with potential - problem was the breakfast. They need to clean tables, have clean glasses and cups for tea and coffees. Staff need to be quicker and more attentive, cooked breakfast was poor - over done bacon and old mushrooms. Need to raise their game.