The customer service at the front desk was excellent. The room itself was satisfactory, but the bathroom presented some issues. The toilet did not flush properly, and the showerhead was positioned in an unusual manner. Upon checking out, we inadvertently left an item in the room, which we realized a few hours later. When we returned to inquire about it, the staff initially checked the lost and found, consulted the cleaning staff, and then checked the room. Unfortunately, the item was not recovered, and it was no longer present in the room. While this was our oversight, it does raise concerns about the staff's integrity.