The main pool was down for maintenance for the first 2 days, the staff compensated by giving us a 2 hours late check out to finally enjoy the pool when it opened. The food 50/50. Breakfast was better than dinner. The staff very nice. Not 100% sure if I would return. It was relaxing.
Jose
Jose,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 25 日
Elias
Elias,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 6 日
Angel
Angel,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 3 月 30 日
La peor experiencia que me he llevado
Terrible atención. Terrible experiencia, para ser un hotel de prestigio. Cuentan con servicio terrible, y no hubo una tan sola disculpa por el pésimo servicio ofrecido. No vuelvo a este hotel ni de regalado. Overrated Hotel!!!
Gerardo
Gerardo,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 23 日
Myriam
Myriam,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 22 日
Good but front desk needs a map for rooms
Really nice resort - the only problem is that the hotel rooms aren't always marked clearly so its very difficult to find the room and the front desk staff doesn't have a great map. Once you find your room and get your bearings - the resort is WONDERFUL
Sierra
Sierra,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 15 日
Great Family stay
This hotel is perfect for a family vacation! We had a great time! The staff is amazing. The pools and the beach are simply beautiful
Marlon
Marlon,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 11 日
Beautiful place, but in bad shape!
This place is a pearl inside a rainforest. The infrastructure and nature is amazing. But it is in bad shape. I am a traveler since 2016 and been to more than 30 countries. I had a great time here. But some critics hopefully constructive and can be corrected in the future. The drinks does not have alcohol, they are juice with ice and they charge you for a full dose. The menu of the 2 restaurants are great but it is the same everyday. If you stay more than 3 nights it gets boring and dull. The beach chairs are all rusted and broken. The hot water on the shower last for about 4 minutes then you have to wrap up your bath or acostume to the warm of it. This is surely why nobody uses the bathtub since the hot water only last for 3 inches deep of water. After that you have a pool on the bedroom. I played golf in an amazing golf course. But the clubs were old and for begginers with soft flex shaft. The golf carts are old and falling apart. Other thing that you can notice is, they have a lot of maintenance trying to keep the place alive. But they do it while you are using the structure. So you are being surrounded by people cleaning windows, painting woods, building and rebuild but this should be done at time no one is around.The duna beach club plays loud and untasteful music all day long, a soft lounge would be more pleasant. The staff is amazing though and they effort to be very welcoming, I was well treated. It’s an amazing place but management needs adjustment.Food is a bit pricy
Cesar
Cesar,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 18 日
Excelente servicio y lugar
Iveth Nataly
Iveth Nataly,1 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025 年 2 月 17 日
Heres a breakdown for you. If you're divided between here and Infinity because its supposedly "the best" Infinity wins hands down.
For $2600/4 days, this place was a huge disappointment!!
Pros
Beautiful property, the scenery is phenomenal. The reception is great.
The staff are very helpful and accommodating.
You can get breakfast included (but this is not all inclusive resort)
The hotel has a spa (prices are fair going prices)
They have a gym
Cons
You can hear literally EVERYTHING the people next to you do. I rented two different rooms in two different "houses" and it was the same issue. This is the #1 reason why I wont be back.
Food is extremely limited. They even closed their one of two restuarants because they didnt have enough guests for a day. The flavor is good. You'll have to go out if you want variety.
Rooms are in need of updates. No microwave. The fridge is so small. The air conditioner was so loud that it woke you up at night.
The beach is very small for the hotel and we couldn't swim in the water because the currents were so strong. So no swimming or snorkeling.
The pools look beautiful. But are one 3.5ft deep and short. So no real swimming.
Theres nothing to do that doesnt cost money. We paid big $$$ to go to a neighboring island so we'd have something to do.
The gym has no bathroom.
A bunch of things that seriously makes this place not worth what you pay for it.
Courtney
Courtney,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 15 日
Definitivamente el mejor lugar para ir con niños en pareja, el mejor personal
Mirna
Mirna,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 8 日
Todo estuvo muy bien..!
Gustavo
Gustavo,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 21 日
Erick Salvatore
Erick Salvatore,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 16 日
Service its a 5 stars! Probably I’ll be back in the future! And I also recommend this place it can connect you with the nature.
Rafael
Rafael,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 8 日
Kristy
Kristy,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 8 日
Great staff.
Laura
Laura,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 4 日
Lindo lugar me encantó 💕 😍 gracias por todo
Juan Luis
Juan Luis,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 4 日
Overall staff was amazing. Felt very welcomed
Christopher
Christopher,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 2 日
Very nice and clean facilities. But the attention is not good, I think they should better organize the amount of staff for the time. As much as they want, they can't cope, neglecting or service
Susana
Susana,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 1 日
Yheizzi
Yheizzi,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 27 日
ALWAYS CLEAN GREAT STAFF , QUIET AND GOOD FOOD
DOUGLAS
DOUGLAS,2 晚浪漫之旅
Travelocity 真實旅客評語
10/10 好極了
2024 年 12 月 25 日
We really enjoy our stay at this hotel. Great customer service, amazing environment, and beautiful gardens.