terrible experience. one of the worst customer service experiences i have ever experienced from a hotel. do not book with then they do not respond to customer requests and are impossible to reach reservations
Carlton
Carlton,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 12 日
They just want your money through expedia, do not book this hotel through Expedia especially if you have a ocean view. It’s a rip off and we ended upmpaying more at the hotel and Expedia was very unhelpful.
Anshul
Anshul,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 11 日
great
Sirisha
Sirisha,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 11 日
Garza Blanca was everything! I’ve stayed at all-inclusive hotels before, and sometimes the food can be disappointing—but not here. Every meal was absolutely delicious, especially at Bocados Steak House. Noemi from Bocados was amazing—so warm and attentive! Honestly, all the servers were excellent. The drinks were strong and never watered down. Thank you for such an unforgettable trip. I can’t wait to come back!
miguel gonzalvo
miguel gonzalvo,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
Me encantó todo
Gabriela
Gabriela,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 9 日
Telana
Telana,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 6 日
De los mejores hoteles
Eduardo Alexis
Eduardo Alexis,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 5 日
My husband and i hadva nice time there. Good food
Olajumoke
Olajumoke,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 5 日
walter
walter,5 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 3 日
While the resort looks great from the outside, our stay was marred by unexpected charges, poor service, and lack of accommodation for families.
- Secret charges: $120 USD for a Red Bull and unspecified "service charges" despite being an all-inclusive guest
- Limited room service: cutoff at 11 PM with no alternatives
- Unhelpful staff: managers and supervisors unresponsive to issues
- Family-unfriendly: no accommodations for families with small children- we tried to get a snack for our kids prior to leaving and the staff and supervisors rejected this request as we were one minute past our checkout time
- Lack of kids' activities and entertainment
- Overcrowded pool
-missing cash from safe in the room -managers provided no resolution
Given the issues we experienced, I'd advise against staying here. There are better options in Puerto Vallarta.
narinder
narinder,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 2 日
Lilian
Lilian,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 2 日
Food and drink quality was disappointing. I would never pay that price again for the buffet quality food we received.
Larissa
Larissa,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 2 日
We get upgraded to hotel mousai. Very lovely experience. Clean room, lovely rooftop pool, and great restaurants.
sayeh
sayeh,3 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 2 日
Garza was absolutely amazing. Their customer service is exceptional!
Jose
Jose,6 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 30 日
Quality of food was not the greatest. Spouse had food intoxication and the Hotel Walk In clinic charged an extremely high amount for medications and services rendered. Staff customer service was excellent! Transportation and Trolly was fun and safe! Staff at the Pools and Beach were attentive and excellent! Too much noise with current remodeling and new additions.
Cristina
Cristina,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 28 日
Thx
Amir
Amir,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 26 日
We loved this resort and will definitely be back!!
Kelly
Kelly,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 25 日
Ryan Kim
Ryan Kim,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
Lo mejor de todo fue el personal! Amables, atentos! Salvador Concierge de alberca, Alejandro mesero de alberca, Jorge mesero de restaurante solo por nombrar algunos! Todos las verdad desde que entras hasta que te vas son excelentes! La comida muy rica y variada, la habitación amplia y con todo lo que necesitas!
Natalia
Natalia,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
Clean updated property with good food and drink , just a little but too busy for the time of year for me . The back building were I was is little bit of a walk . As I asked for ocean room , but that what I got . Apart from that nice hotel , just a kettle but bust for me ..
Paul
Paul,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 20 日
Hotels.com did not highlight that many restaurants were meant for stilts