This hotel changed our booking to other worse hotel when check-in.
We have arrived this hotel on 10/22 morning and then began our daytime tour and waited for check-in. But, when we wanted to check-in the evening, the staff told us there are some problem to their bath and shower facility. Hence, he wanted to change our booking to other equivalent hotel.
However, the other hotel is only 3-star and not equivalent to Aprillis hotel which is 4-star. This hotel didn't provide any refund or compensation to us. And, when we back to Aprillis hotel and argued with the staff, we saw many people completed their check-in and walked around in the hotel. It seemed the problem only occurred to our booked room and nothing to others. It's hard to trust what this hotel said.
This is the worst experience in our Turkey travelling. It seems this hotel is not first time to change customers' booking. We sincerely hope none will meet the same treatment from Aprillis.
Cok guzel bir otel cok temiz duzenli sessiz. Calisanlarin hepsi cok iyintarik bey berdan bey hepsi cok nazik yardim sever sevecen ben cok begendim
Hande
Hande,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月1日
The property was good the area was easy to get to travelling was easy very good
Lutfiye
Lutfiye,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年10月21日
The property cannot be in a better location, but the place is very dated and the room was way too small. Because it was Winter, we couldn’t turn on air or fan, and we were always very hot, having to sleep with window open and noise not pleasant.
Maria
Maria,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月17日
La limpieza de la habitacion y la gentileza del personal
Manuel
Manuel,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月13日
Great experience
louis
louis,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月8日
Beáta
Beáta,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月5日
Sohail
Sohail,15 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月3日
Decent choice
Decent hotel in middle of Fatih. Good location but with that comes a bit of noise. Windows/walls were pretty thin so could hear street/hotel noise.
Breakfast standard - all in all a decent choice
Laura
Laura,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月24日
Very nice service
Nabi
Nabi,15 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月17日
Louise
Louise,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月5日
It’s a nice location but you can tell the extra paint and the nice decorations were only applied to the lobby and breakfast area. The room itself hasn’t seen much love for a while. The worst part of it, the room has AC but it didn’t cool enough. The room felt like it was 25C all day and all night. Which is better than 32c that was outside but difficult to sleep and be comfortable all day. Only stayed here because of the 3 beds.
Vladimir
Vladimir,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年5月16日
Wiehan
Wiehan,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年4月26日
staff excellent very accomodating with everything all you need to do is ask and is done - thank you everyone
Mirela
Mirela,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年4月3日
Sweta
Sweta,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年4月3日
Lucila
Lucila,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年4月1日
Sweta
Sweta,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年3月7日
A good place to be if you would like to walk to all the historical attractions around SutanHammet. The staff were friendly, helpful courteous and just nice humans. The rooms are cozy and clean. There is no noise coming in from the street level. There were no in-dining options but there are plenty of restaurants on the same street. Thank you Aprilis for a memorable visit.