Very nice hotel with traditional british style hose. staff are nice and they can remember you name. not far from the train station and Victoria Square. Room is nice and clean.
Mr. Ji
Hotels.com 真實旅客評語
10/10 好極了
2025年2月12日
Steve
Steve,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月9日
Lack lustre customer service.
After negotiating a very heavy stiff front door we were greeted by a very underwhelming welcome. We explained we were early and would like to leave our bags. The receptionist took my detail and issued us with bag tags. We went away and came back and the same receptionist had forgotten us and the exchange we had literally 3 hours previously. We finally got to the room which was lovely except no heating in the bathroom or shower gel in the dispenser. I mentioned this to reception on check out and was given a half hearted apology…. On a plus the staff in the bar were excellent !!
It’s a shame that you use this site and use your points to treat yourself and the hotel looks down on you… also no breakfast included with the stay… poor value for money on something that should of been a lovely experience
Simon
Simon,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年2月8日
Good hotel needs an upgrade
The hotel needs to up its game. In need of a major refurbishment. Still hanging onto 2001 facilities
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月30日
Lorraine
Lorraine,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月27日
Hotel not living up to the Hotel Du Vin Brand Name
Reserved a luxury room with breakfast. Two out three lamps in room did not work. Shower sealant worn, dirty and needs replacing. Problem with plumbing. No hot water. Shower ran cold. No apologies.
Phillip
Phillip,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月25日
cosette
cosette,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月20日
Room was excellent, reception very helpful and informative however what let the hotel down was the breakfast.
We had to ask on numerous occasions for tea and coffee as the coffee machine had run out, followed by a half a cup of lukewarm coffee and then it took 10 minutes to find breakfast teabags. My choice of breakfast was avocado on toast- the toast was so soggy it was inedible and the poached egg was going towards the hard side - pretty grim.
Is this due to being a Monday morning when most chefs have a day off ?
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月14日
Very Poor Conditions
It was awful, the heating was not working, two small oiled filled radiators were insufficient, no extra blankets for the bed so I used two bathroom towels to cover the bed in able to sleep. Service was very poor but the staff were kind, made every effort and did their best under the circumstances. The Dining area was not up to standard with a buffet lunch with no napkins or butter available. The tea & coffee facilities were poor for a business meeting. This hotel is not in a good state of repair, the meeting room was cold because the air conditioning only produced cold air. This hotel is way below European standards and the room charge was high. I was not offered any compensation whilst my colleague was waived his room charge.
Peter
Peter,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月14日
Hotel is beautiful but in real need of refurbishment. The heating doesn't work properly and the noise from the ventilation systems makes it very hard to sleep. The thermostats aren't controllable from the rooms so it's impossible to stop the noise overnight. Breakfast was ok but not up to normal Hotel du Vin standard, with a long wait before orders were taken and staff not noticing when the stock of clean cups ran low and the urn ran out of water. On a positive note, the maintenance team attended and organised a room change very promptly when incredibly hot water kept running out of the cold water tap! I stayed as part of a group and all of us experienced separate issues, so unfortunately this wasn't a one off. It's a real shame as the building is beautiful but in urgent need to better upkeep.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月13日
Andrew
Andrew,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月11日
Good location. Comfy stay
Nice stay, took an upgrade, huge bedroom and bathroom. I would say a bit tired in areas .
Damian
Damian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月10日
Jo
Jo,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月7日
Dave
Dave,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月5日
kieron
kieron,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
Nigel
Nigel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Fantastic for Christmas market
Really lovely time with the girlfriend visiting the Christmas market.
Ian
Ian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Alison
Alison,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月12日
ROB
ROB,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月28日
Favorithotellet
Vårt favorithotell i Birmingham. Stora, fina rum, trevlig och hjälpsam personal. Frukosten alltid lika god och servicen i topp.
När det gäller miljöarbetet finns ytterligare att önska. Låt handdukarna vara. De kan användas minst tre dagar. Morgonrocken behöver inte heller bytas var tredje dag.
Vi åt en provsmakningsmeny med vinpaket och blev förtjusta. Mike som serverade visste massor om vinet och maten och såg till att vi hade allt vi behövde.
Dessutom smakade allt utomordentligt gott!
Lena
Lena,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月27日
Moma
Moma,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月22日
Warm and comfortable with good central location
Our deluxe room was warm with a very comfortable bed and bedding. The bathroom was a good size with a bath and a shower with a large head. The towel rail was on so the towels were warmed. Unfortunately the water was tepid when we wanted to shower in the morning. On contacting reception we were told that hot water would be available in an hour, too late for us. However, on checking out we were refunded 50% of our stay charge so felt that was very fair. Dinner in the bistro was very good although service charges for both food and drink rather steep.