First, the hotel contacted me to tell me the spa would be closed for the whole week. But only the day before my arrival, even though that's clearly something that was planned way earlier, leaving me with no real possibility to cancel and book somewhere else (and my booking was non-refundable).
The room looked nice, with a great rain shower, but I quickly found that the mini-bar and the whole desk area had no power. So no way to work or charge my devices.
After failing to find the time to fix it the next day, they "upgraded" me to the room opposite.
I'm not sure quite what upgrade means to them - the view outside the window is on a courtyard instead of the street, but that's not something that registers much, particularly when on the 8th floor...
On the other hand, I now had one of those dreadful showers-over-bath, with a very small partition that meant that the bathroom floor would invariably get soaked and slippery. The shower mechanism was broken too, with the knob falling into the bath each time.
And instead of a double bed (single mattress) I now had 2 single beds put next to each other, with a gap in the middle. Not possible to sleep diagonally without causing back pain.
The room is fundamentally style over function. A place to hang a dripping wet coat? Forget it! USB chargers by the bed? Nope.
I ventured once in the breakfast room. Small, no style, bad smell, food looking bland. All that for €22. I went 5 doors down to a cafe where I ate nicely for €9.