The hotel overall was nice and comfortable, and mostly clean. However, the carpets and the headboards of the beds were very stained and dirty. The towels were very thin and threadbare.
The breakfast buffet was tasty and plentiful with a variety of foods including a full English breakfast, eggs, breads, pastries and cereal, fruit, yogurts, meats and cheeses.
The front desk staff was very friendly and helpful, except for one woman on our last day. She was quite rude and demanding when we checked out. We were asked to pay the city tax when we checked in and gave our credit card, but when we checked out this woman was very gruff about how we hadn't paid and never left a credit card and demanded we produce an invoice showing we had paid. I don't know what went wrong when we checked in, but somehow the charge never went through, I guess, but it was in no way our fault yet she acted like we were trying to defraud the hotel or something and was very impatient with us as we tried to figure out if we had actually paid since we were asked to pay at check-in and we did give a credit card.