Las habitaciones, servicios y amenidades en general muy buenas. Solo los empleados a veces en modo pasivo agresivo. Los bartenders debería tener mejor actitud con todos los huéspedes aún sin esperar alguna propina a cambio.
Francisco R
Francisco R,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 3 日
Quedaron a deber
En la comida quedaron a deber, honestamente no
Volvería
Ma Elodia
Ma Elodia,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 21 日
Relaxin’Cancun
Wonderful place. Great all around. Wish there were more variations in the food but we’d still return.
Gilbert
Gilbert,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 19 日
Excelente hotel
RAFAEL
RAFAEL,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 12 日
Sophie
Sophie,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 9 日
Joel
Joel,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 8 日
Muy buen hotel y gran comida
RAFAEL
RAFAEL,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 29 日
Todo muy bien, solo el servicio de meseros fue malo
JAVIER ALEJANDRO
JAVIER ALEJANDRO,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 30 日
Good value, good food
There is a very limited amount of shade on the beach as the palapas are reserved for an extra-charge club called "Level". The lounge chairs around the pool where there is more shade are not comfortable for laying on all day. The food was good but not as good as the NYX where we stayed last year. We were lucky to get a free upgrade to an ocean view suite so overall we are very happy with the value.
Gregory
Gregory,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 26 日
allen
allen,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 26 日
Excellent!
Enkel
Enkel,8 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 4 月 26 日
We walked into our suite and someone was laying in bed. Got reassigned a different room. They dont want you to have reservations at the 2 restaurants, they rather you do buffet. When they run out of food at buffet they do not restock- even when you ask.. dont let them sell you all inclusive vip as you still have things to pay for. Pool area is super nice and clean. Drinks are great. Beach area is nice as well. We did like the activities they had through out the day. Kept it interesting for kids of all ages. Taco night was excellent.
adis
adis,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 23 日
This hotel is so good.
Staffs, foods, room, service, beach, show, pool, everything was good.
Shota
Shota,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 22 日
We had a great time, minor things to improve in our eyes, pool extended hours, more choices to dine
mario
mario,5 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 22 日
My wife, kids, and I thoroughly enjoyed our stay. The staff was excellent, and the food was truly delightful!
Lucas
Lucas,8 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 21 日
muy bueno
Edwin Augusto
Edwin Augusto,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 21 日
Visited Melia for a week this month. Had a wonderful time with our family and 3 young boys (age range 3-7).
We loved the smaller size of the resort. The staff and service was excellent. I felt that they were so kind and did their work with joy, despite putting in long hours serving others.
The food was good. Nothing extraordinary but it was still enjoyed. Only suggestion was to have greater variability from one night to the next.
Overall though, it was very good. Loved the beach. Lots of good memories in the water and at the kids water park.
Would definitely recommend.
Regan
Regan,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 18 日
Everything was perfect ❤️
Pouyan
Pouyan,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 18 日
Pros: Nice hotel with super friendly staff. The restaurants requiring reservations had amazing food. The water park was a big plus . I really liked that it wasn’t one of these extremely large resorts where time is consumed getting to the different areas, this is just perfect. Plenty of beach and pool chairs at any time of the day.
Cons:
The buffet food leaves a lot to be desired. There aren’t many options for kids. The drinks could be bette.
Angelica
Angelica,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 18 日
We enjoyed the smallness of this resort. Everything was so accessible.
Laura Louise
Laura Louise,6 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 4 月 16 日
We just go home from a 5 day stay. We had upgraded our room before our stay since a discounted price was offered. What came with that was a concierge service, upgraded room and access to all 3 restaurants. Initially it seemed like a great added service. We were told we would have our own check in /out special services, which was only provided after. 20 minutes of waiting in line. Room ended up not having much of an upgraded look to it at all. Honestly for the hotel being recently renovated, the room was lack luster , bathroom had a rusty faucet and the shower area was very dark. Italian restaurant is hands down the best one there. Limited options at the other 2. If you do not upgrade to the level experience you then only have 2 options, 1 of which you need a reservation and they are only open at night. Most of the staff were very friendly. Lobby bartender Fernando was amazing. Antonio who works as the activity staff was a blast. All that being said they did recently change from being a time share resort to an all-inclusive resort. I feel this a big change for the staff and the current time share holders. They do also offer day passes at this resort as well to give a perspective of the different options available here . Kids water park was the best.
Things to keeps in mind if visiting : They have no TV’s around the hotel(lobby bar or outside bar). If you enjoy watching sports this may hinder your decision to stay here. The masters were on and we had to use our phone.
DESEREE
DESEREE,5 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 4 月 15 日
Building out dated
My
My,6 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 4 月 13 日
This hotel offers many positive aspects, including spacious rooms and an ocean view I would rate a 7 out of 10. The pool and water park are excellent for children. Staff were consistently polite and courteous. However, the overall rating is three stars due to the subpar quality and taste of the food. The buffet selection is limited, and improvements are needed in this area. While the Casa Nostra restaurant was enjoyable, requiring reservations limits accessibility.
Yuridiana
Yuridiana,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 12 日
This was an amazing experience for me and my family. The staff is helpful, attentive and made us feel extremely welcome and taken care of. The food was great, the facilities beautiful. I’d definitely choose this hotel if I visit again, it’s smaller than some hotels in the area and I think it’s what makes it even more charming as they really focused on fulfilling all our needs and getting around was also easy and accessible. Thank you Melia Casa Maya!!!!!!