We had to wait about 45 minutes past check in time which was not bad. However, this is my second time staying here. The first time was 5 stars hands down! This time, not so much! The houses are built much smaller on the other side away from the lake. It was a heavy smell of roach spray that last the entire time of our stay, which was 6 days, and it was only in the kitchen area mostly counter tops, which is very unsanitary. There were crumbs in the chairs at the dinner table. My niece dropped a piece of candy on the floor and I took a wipe to get it up. You would not believe the filth that came off the floor. The floor was disgusting and couldn't have been mopped in weeks. I honestly don't believe our condo had been cleaned before we arrived. We cleaned the entire house before getting relaxed. The bathrooms were cleaned, but the downstairs area was a mess!!! We didn't cook in the kitchen because of the heavy roach spray smell over the counter tops. It's like someone sprayed and didn't wipe it down. The smell was extremely strong. It made you not want to eat in the kitchen at all to be honest, we ate out the whole time we were there. My first stay they gave you plenty of towels and rags for a weeks stay and they brought us more if needed. This stay we were told at the last minute, we had to wash our on towels and rags. The young lady at the front desk was very nice. The older lady with the salt and pepper hair was rude. The middle age lady with black hair was very helpful.