Lack of flexibility in terms of check in and check out time, impossible to even check in before 3pm and you need to get a ticket to wait for your turn to check in on your return, i have asked the staff if i can check out at 12noon instead of 11am, answer is no, it was my birthday, i did not even hear happy birthday from the check in staff, did not expecr anything extra, i have sent email before check in to check if i can order a cake but did not get any reply, the service of check in counter can be improved.