4/10 一般般
2025 年 8 月 19 日
Very poor customer service
We were unable to make our stay at this hotel so have not rated any amenities apart from service which was incredibly poor - I am still awaiting a response to 5 messages sent to the hotel. In order to attempt to communicate with the hotel I completed a trip advisor review which was responded to in 20 minutes in which the hotel claimed to have no communication with myself or hotels.com. I had sent 5 messages to their hotel team from the e-mail on the website and hotels.com had spoken to front desk more than once. The rating is for very bad customer service and total lack of transparency.
Ian
Ian,3 晚旅行
Hotels.com 真實旅客評語