Our stay at Desire Riviera Maya Pearl is always a great vacation. We got exactly what we wanted from it. The staff, especially Gabi and Servando, are some of the best we have ever encountered. Victor, Horacio, and Miguel, the great guys who arrange for our daily pool bed, are very responsive and accommodating. The only negative we can say about our room is the bed is ULTRA firm. We get it, everyone has a preference, but this mattress felt like sleeping on concrete.