2/10 Malo
31 de agosto de 2025
We booked this property through Hotels.com and arrived at 10:30 PM to find no one at the front desk. We had to locate another guest who kindly provided us with a phone number to reach the front desk. Eventually, someone arrived and showed us to our accommodation.
Unfortunately, the room conditions were unacceptable:
• No heater
• No hot water in the shower or sink
• No electricity
• Extremely uncomfortable bed
We were freezing throughout the night and could not rest properly. Given that we paid a premium rate for this stay, we immediately requested a refund. However, we were told it was “too late” and that a refund would not be issued.
This response is unacceptable. We expect a full refund due to the lack of basic amenities and the failure to provide what was advertised. Please confirm how you will resolve this matter promptly.
Sincerely,
Alex Sayar
Alexsaya07@gmail.com
323-6300071


Alex
Alex, se hospedó 1 noche con familiares
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