Amazing, really enjoyed my stay and excellent staff service.
Karla
Karla,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 21 日
This resort gives you both beach front access with lounge beds, hammocks, and chairs. 9 resturants, 7 bars, and 3 pools. There is so much wildlife all over. The resort is large with at least 15-20 different activities to do every day and its all included. The shows every night are a hit. The rooms are clean and roomy with a stocked mini fridge. The staff are fantastic and accommodate every where they can. There are extra perks booking adults section through expedia here like private concierge.
Erin
Erin,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 20 日
Mathilde
Mathilde,13 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 19 日
Sandos Caracol has everything we needed to relax and enjoy our vacation. The food was great, the pool were quiet, and the spa was incredibly professional!
Alex
Alex,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
The staff were attentive, buffets had plenty of options, and the food was delicious. Con: Ala carte restaurants should be available every night regardless of length of stay. Stay away from La Riviera. Food was not so good and they served us 3 courses at the same time making us feel ruched. It was weird at the steak and fish restaurant. They had a dj playing dance music during dunner.
Steven J
Steven J,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 17 日
Third stay- so much to see. Monkeys, cenotes. The property is awesome. It’s not fully luxury, but it’s nice, safe, staff very friendly. We have zero complaints, food is good, they updated the beach so you can get in the water now. Great for couples or families especially if you aren’t looking for an Americanized concrete jungle
Bethany Renea
Bethany Renea,4 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 14 日
The walking trails and the ruins were nice. The cenotes were nice too.
Christopher Charles
Christopher Charles,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 13 日
piper
piper,10 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 12 日
Its a tale of two at this resort. Its both great and terrible. The area is beatiful, and our room was pretty good.
Now for the negatives. No where when booking did they tell you that you get a limited number of dinner reservations, you dont get 1 per night. You have to book the reservations on a terrible phone app. The reservations arent open until midnight so you have to stay up.
Other problems with the food- the "late night snack bar" is horrible. The only food available is tacos, but they were consitently out of toppings.
Upon arrival we were practically forced to sign up for a timeshare presentation- it wasnt presented as optional.
I was double charged for a romantic dinner. We did it one night and upon checkout there were 2 charges for it, both for the same night. We checked out in the morning before dining services were open so couldnt even argue because we had to catch our shuttle.
Chase
Chase,7 晚浪漫之旅
Orbitz 真實旅客評語
8/10 非常好
2025 年 5 月 10 日
Better than we expected
Kevla C
Kevla C,3 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 9 日
All was great. What sets th
Esmeralda
Esmeralda,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 7 日
Tiene muchas cosas bonitas y naturales, la amabilidad del personal es alto. Sin embargo, para el costo, esperaría mejor mantenimiento en habitaciones y mejor comida en desayunas
GABRIELA
GABRIELA,9 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 3 日
Daniel
Daniel,14 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 1 日
Francisco
Francisco,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 30 日
Loved Sandos Caracoal Eco Resort. Staff was nice. Lots of options and loved all the nature, animals and options ON site for adventures! Loved swimming in the cenote . Not the best beach for swimming but the property makes up for it. The app was a little fickle, but a really cool feature to book reservations day of for dinner and communicate needs to service desk. Anytime we had an issue in the room (blow dryer didn’t work and safe had low battery) they fixed things really fast! The Mediterranean restaurant on the beach and the Mexican buffet probably had the best food all around! The teppanyaki place was pretty good too! I loved having so many activities and different night time activities to see and shopping on site. Is like its own little town! We would love to go back with our kids some day
Rebecca
Rebecca,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 30 日
We had a great stay at Sandos Caracol, we did find that the wifi did not work in the room. But it allowed us to unplug and relax.
JoDee
JoDee,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 29 日
Great place to vacation, everything you need is right in the resort. You have no reason to go outside the resort unless you want to explore in town. We were here for five nights six days and had a wonderful time. My granddaughter was married here and we all traveled for the wedding. There was 40 of us and I made great accommodation so we could all get together. Thank you to all the staff.
MARILYN
MARILYN,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 27 日
All of the dinning options include children. There are no adult dinning option other than room service. The staff at the al a cart options are not adequate they need more. The buffets are nicely staffed, but very crowded.
The signs around the property are very vague. Be prepared to walk a lot.
melissa ann
melissa ann,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 23 日
Chelsea
Chelsea,6 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 4 月 22 日
Vickie
Vickie,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 4 月 20 日
Went for a wedding. Got violently sick on day 2, the resort had a doctor on site who confirmed it was food poisoning. 44 out of the 50 people attending the wedding got sick. We talked to other people not in our group and they were also sick. People also got bed bugs. The resort refused to take accountability. If you want to get sick and get bed bugs go ahead and stay here!
Janeen
Janeen,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 19 日
Great stay!
Nathan
Nathan,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 16 日
Me gustó mucho el hotel
sergio omar
sergio omar,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 15 日
Nice resort, lots of wildlife and jungle feeling.
Melissa
Melissa,7 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2025 年 4 月 14 日
Property was beautiful. Monkeys and wild animals everywhere. Wait staff was the worst I’ve had. Been to MANY all inclusive resorts in Mexico and by far the worst experience from the pool bar to the lunch restaurants. We waited at the taco bar for 30 minutes and were never even acknowledged while others were served food and left. All bar staff especially the pool staff were unhappy. Any time you asked for a shot they were annoyed. The drinks and food were the worst we have had. You are only able to book one dinner restaurant every 3 nights you are there so if you stay 5 nights you must eat at the buffet 4 nights! Pool entertainment was great! Foam party was so fun! Overall not a good experience.