Second time staying here. Ideal location for Birmingham city centre, clean and spacious rooms and a good rate.
Adam
Adam,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 11 月 8 日
Room
Jonathan
Jonathan,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 11 月 5 日
Room okay, good sized window. Fridge a bonus.
Bed good but had better. Size of room is good.
Receptionist a little rude when enquired about milk.
Fire alarm went off so we took the 17 flights down to reception, to be told
"Its probably a false alarm you can just go back in if you want?"
Not sure how safe that would have been if it was a true alarm.
Lucy
Lucy,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 11 月 1 日
Awful stay
Paid £20 for “romantic petals” and swan towels on the bed which looked cheap with fake petals that you will clearly reuse
Bed uncomfortable with springs poking out
Extractor fan loud. Asked reception how to turn it off. They first said you can’t, then said it would turn off after the light was turned off. They sent a man up to have a look. The man smelt of weed, flushed the toilet and turned the shower on. He had no idea how to turn the fan off so said he would ring someone and come back. He left the shower running and never returned.
Could not sleep due to sound of fan and the room being full of light as the curtains didn’t meet giving huge gaps for light to enter and flood the room.
Awful experience. Would never stay again. Ruined anniversary.
Natalie
Natalie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 10 月 29 日
The room wasn’t spotless but it was clean.
Staff were lovely.
Purely for feedback purposes the reception isn’t that easy to find if you enter from the mailbox car parking side.
Ellie
Ellie,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 10 月 25 日
Hotel staff make you feel really welcome!
The staff were amazing every part of the hotel. So kind and lovely to guests greeting them at every opportunity. The bar atmosphere is so engaging and the dj was brilliant. The views are splendid!
Unfortunately the Air con was flashing error upon entry but room at that time felt ok but by time I got back late the room was so cold and there was no one on reception to ask for help to see to the error so I had to use the tiny electric radiator which did not warm up the whole room.
Having shower caps available would have been so useful.
Shazia
Shazia,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 10 月 18 日
Zoey
Zoey,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 10 月 13 日
Clean room, incredible view. Only small issues were comfort of bed and lack of a decent coffee machine at breakfast.
David
David,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 10 月 11 日
Good location, big room.
Could do with a deep clean but good value hotel. Breakfast very good.
mark
mark,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 30 日
Lots of restaurants close by, staff polite, on the canal, breakfast service great, views from 25th floor amazing.
Julie
Julie,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 9 月 18 日
Air con not working
Air conditioning is broken and does not work in overheated rooms
Philip
Philip,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 12 日
Quiet Hotel near waterfront.
Nice room, really handy for the waterfront establishments and the Mailbox. Easy walk to Grand Central station and the Bull Ring. Only problem is the air conditioning does not work, however we were provided with an electric fan without any hassle. Would recommend and would use again.
Allan
Allan,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 9 月 11 日
Disappointed
As soon as I got out of the lift I realised this was not what I was hoping for. THE most uncomfortable bed too; so soft and saggy. Shame as in a good location.
Rod
Rod,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 9 月 7 日
Bathroom stank of sewerage really bad! Ac not working
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 5 日
Cherie
Cherie,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 26 日
Bjorn
Bjorn,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 25 日
Inadequate service
Not great, tv wouldn’t work and we had planned an early dinner followed by relaxing in front of tv.
No one could get hold of decaf tbags after 3 attempts of delivery decaf coffee, then earl grey then ordinary bags.
Offered to move us but timing was not great
Jennie
Jennie,1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 18 日
Te
Leigha
Leigha,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 18 日
The hotel was lovely and the room was of a very high standard.
My only issue was that there did not appear to be any air conditioning on the floor I was staying on so the room was very hot.
Restaurant staff were amazingly friendly and attentive
Adam
Adam,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 11 日
Neil
Neil,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 8 日
The room was unbelievably hot and it wasn’t a hot day weather wise.
Small fan pro
Brandon
Brandon,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 8 日
Manpreet
Manpreet,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 8 日
Hotel is set in the perfect place but air conditioning in bedroom does not work and with no windows that open this means the heat is unbearable