紐約市時代廣場南溫德姆 TRYP 飯店 - 紐約

Went to the hotel and the hotel was closed. Had to check into another which was the Paul hotel. The check in was horrible had to pay 150 for incidentals and was only staying one night wasn’t informed that the hotel was closed

It was an ordeal. Street on which property is blocked from both ends as there is also a police precinct across from the hotel so I had to park two blocks away. Walked to the hotel with luggage in hand and come to find out property is shut down because it’s been sold. A signed said to contact our sister property 6 blocks away. It took 30 mins to confirm that they had my reservation. In Manhattan you cannot just park where you feel like it so I walked 6 blocks with luggage. No apologies from staff on any inconvenience. Finally checked in but room was not exactly what I expected. Later around 10 pm came to find out no iron in the room. Called front desk for almost 25 mins but no reply or call back as I was able to leave a voicemail. Finally went down to front desk and asked for one and again no apology and I was told a porter will bring it up right away..again I went down to front desk around 11:30 pm to let them know I have yet to receive it and found out that girl had forgotten to tell anybody..All around worst experience of my life at a hotel.. I am upset with Hotel.com as well for making reservation at a close property.

Couldn’t stay because it was complete closed. I was very disappointed

Ac was not working/ refrigerator not working Had to open window and here party outside Phones not working/ no ice bucket / outlet did not work ... Great staff bit room was a night mare and we got not sleep

I had a great experience in this hotel. I don’t know if it was because of the virus but I had absolutely no trouble parking anywhere. There is usually never any place to park in the city. I had no trouble coming to and from hotel and finding a spot. The room was beautiful and clean. we were upgraded because they did not have our room available. The service was great. they answered all my questions and made sure our stay was comfortable. will def stay again and recommend

Hotel is walking distance

The room was not very clean. Sheets were dirty & had to be changed. The maid was only going to change the fitted sheet. I had to tell her to change the top sheet, too! Then she left dirty pillow cases. I had to tell her to put clean ones on. This happened for both beds in which sheets were visibly dirty & had hair still in them. Each time, she had to leave the room to get the clean linens, price by piece. Floors, shower, counter were dirty & windows and ottoman were filthy. It could be a cute boutique hotel if they cleaned.

This hotel is in great location and the room was large and very comfortable for 3 adults, however, there were a couple of issues. At one point none of the four elevators were working and we had to climb 10 floors of stairs to get to our room. Luckily we were already checked in and did not have luggage! Secondly, the airport bus service was horrible. They arrived 15 minutes early and we had to rush to get downstairs. Then they made stops at two other hotels and ended up back at the TRYP before heading to Newark airport. Also, the concierge person at the TRYP was a bit rude when we were booking the airport transfer and questioned the info he had given us. Other than these two issues, it was a great stay. Lots of eating options nearby and easy to walk to major NYC attractions

Complete lie that it is 4.5 stars. It’s at best a 2