It was great in some aspects, but lacking in others. Rooms were clean but room service is slow. Depending on when you go to eat at the buffet, the servers can be overwhelmed with the number of customers and you will have to wait for a while before getting served.
Pools are nice, bur they can be cold and The outside Jacuzzi is not warm
Fadi
Fadi,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月15日
reunion
We had a large family reunion. Everything was awesome.
Mary
Mary,6 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月3日
Falta de bom senso
Na chegada me deram um UP grade para uma acomodação porém esqueceram que eu estava acompanhado de minha esposa e um bebê de 10 meses sendo que nos colocaram em um andar alto na vila com escadas que dificultaram nossa locomoção por ter carrinho de bebê.
Victor h
Victor h,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月31日
Yesica
Yesica,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月22日
Mala atención por parte de los meseros/bar tenders
Las instalaciones están bien, solo la atención por parte de los meseros es mala, toda la atención es para los extranjeros, sobre todo en los restaurantes. El buffet necesita mejorar mucho, me sirvieron café en una taza que aún tenía restos de labial 😡. La cafetería 24/7 excelente servicio y atención 10/10, de lo mas rescatable, junto con la señorita del aseo de la habitación. La atención por parte de los host es buena, no todos.
RIGOBERTO
RIGOBERTO,3 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月3日
Gabriela
Gabriela,4 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月29日
Las habitaciones están algo descuidadas, el aire acondicionado se apagaba solo, no rellenaban el frigobar como decían, la comida muy bien, la atención del personal también muy bien.
Daniela Isabel
Daniela Isabel,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月29日
The entertainment team at Iberostar was really great. We had a great time during our stay. The restaurants, including the buffet were really good with a variety of food and options for everyone. The staff in the buffet were really great as well.
The check in process was ok, but we had to wait 1 additional hour for our rooms to be ready. Then, it took an additional hour for our bags to get delivered, I had to call a few times to inquire about the bags. We also had issues at checkout.
Other than getting our rooms and bags , everything else was really great.
AKLIMA
AKLIMA,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月28日
Elijah
Elijah,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月27日
lovely
yang
yang,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月26日
Todo
Enriqueta
Enriqueta,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月25日
The hotel looks like it was in full splendor in the ’60s. The buildings look like they need more care. It is a big property. The staff, in general, are lovely; they always care for the details. They are friendly and polite. We must mention Kenya, who was very courteous, at the beach all days we were there. The beach location is spectacular.
Jocelyn
Jocelyn,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年8月23日
Muy bien todo y personal
MAURICIO
MAURICIO,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月22日
INSTALACIONES SERVICIO Y ATENCION
Alx
Alx,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月19日
Excellent hotel, We will come back again!
Miguel
Miguel,4 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年8月17日
I have been to at least 10 resorts in Cancun prior to this and let me tell you, this was the worst resorts of all. First when you enter the resort, no welcome drinks, not absolutely necessary but in case of this resort the lobby is so hot that would be a good to have. Staff at the lobby was ok, not the most welcoming. After the checkin they want you to reserve one and only one restaurant (Japanese). The rest are first come and you have to come daily at 5 and put your name on the list or wait 2-3 hrs for any restaurant. At the same time you book Japanese restaurant they will try to lure into their sales presentation. Please don’t fall for it, but to each their own. The bus boys were good and helped with luggage and ride to villas. We requested ground floor as they don’t have elevators and with kids to carry them up and down is pain, but that request didn’t go through. They said the next day we might get one but that too with one king bed. So not very ideal with small kids. Next was the ordeal with the key cards. Didn’t work for first 4 out of 6 days we stayed. I had to change keycards at least 3 times and 2 of those was at 10 pm where you have to walk from the villas to the lobby which is not near by any means and pretty dark. The kids pool and club which was our main selling point was not good. Photos dont give reality and don’t fall for it. Room service was good. Food came in decent time. Food though not the greatest but at least came on time. Their coffee shop was good.
Satish
Satish,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月16日
Sezim
Sezim,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月16日
The pros: good amount of F&B choices for being an all inclusive hotel.
The cons: old property, room’s amenity is outdated, room isn’t that clean(you can find stains here and there on bedsheet, etc) and overall hotel staffs’ service/professionalism are lacking
Haneka
Haneka,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月14日
I would like to recognize Yoania and Daniel for their professionalism in providing us with their attention and service, which were exceptional, and to all the staff.
Miguel A
Miguel A,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月12日
Manuel
Manuel,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月10日
Ana Maria
Ana Maria,6 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月10日
nice!!
john laverne
john laverne,3 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年8月9日
I was expecting the same quality of food as I experienced in Iberostar Punta de Mita, however this was extremely disappointing. I cannot say anything positive about the dinning. Unfortunately we were not able to experience three of the restaurants on the property because they're seating system needs improvement. It was noticeable how understaffed they were in the restaurants. They had plenty of reps in consThe staff on hand appeared overworked.