I called the hotel prior to arriving to let them know we’d been traveling all day and would be arriving around 9:30 PM. I specifically asked if they had a crib or playpen available for my toddler so we could just check in and go straight to bed.
When we arrived at 9:30, we were greeted by a staff member who didn’t seem to understand my request and acted as though it was the first time she’d heard about it. Instead of confirming, she just said she’d “see if they had one” and handed me the check-in forms.
I asked for dinner recommendations and was told all the restaurants were closed, then advised to “go to Subway.” At that point, I decided to skip dinner and just get some rest.
When I went out to the car to get my wife and toddler, we ended up wandering around for about 15 minutes trying to find our room because no one told us where it was. There were two separate parts to the building, which we didn’t realize, and despite us clearly looking lost with luggage and a toddler, not one staff member offered help.
The bed was extremely uncomfortable, and the Wi-Fi required logging in through a special site that didn’t even work on certain browsers. We arrived at 9:30 PM and left at 7:30 AM, and for $450, I was shocked at the poor service.
Save your money — I’d recommend a Motel 8 over this place any day